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No Service Iphone 5

I have absolutely no service on my phone in places i normally get LTE... does any one know why this is happening.

I have turned it off and back on, i checked the celluar in the settings and everything is normal. is the happening because i upgraded to the new system two days ago??

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mesmi001

I'm having the same problem with mine - can only text (imessage rarely works), and I can only access my apps if I'm on wifi. I can make calls, but visual voicemail isn't working. Called verizon this morning, tried a soft restart, tried resetting all phone setting and also resetting network settings. Nothing worked - they suggested I back my phone up and do a hard reset. Haven't tried it yet because I'm on a work computer, but hopefully that does something. It's been like this for days now!

Verizon_Support

Hi mesmi001,

I'm sorry to see that you are experiencing issues with your service. The hard reset recommended when you called us, is a great troubleshooting option that may resolve all issues. Please visit this link http://bit.ly/TDltcJ for step by step instructions.

AntonioC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

mesmi001

I've done that. I've called on three separate occasions, was told that

someone from Verizon Wireless would call me back, they didn't, and I had to

call and explain the situation again. Verizon is sending me a new phone

(although they're not sending it to the address I told them to), and I have

to go pick up a new SIM card.

On Fri, Oct 18, 2013 at 3:26 PM, Verizon Wireless Customer Support <

unknown

https://discussions.apple.com/thread/5094420

Did you try the steps from the apple forum above?

Verizon sends out second hand refurbished crap. Not new. They like to tell you certified like new with a 100 point check.

Do not believe it. Read the forum, most of these junkers have more issues than what you complained about.

Its a chance you will have to take.

Verizon likes to placate customers with that we will call you back line. Don't believe it. No return calls, shoddy customer service, no real support, and disappointed customers.

Good Luck

Verizon_Support

Thanks for working so hard with us to get your phone working again, mesmi001. It looks like you're already on the right track with a phone and SIM replacement. I'm disappointed to see the phone was shipped to the wrong address though. Did you already get your phone and SIM replacements? If not, do you have the ability to pick the replacement phone up at that incorrect address or do we need to send out a replacement to the right one? Please keep us posted.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

RHutch187

The same thing has happened to my phone last night. I've tried resetting the network settings, and even resetting my whole phone. neither worked. Could this be a problem on Verizon's end?

mesmi001

They sent me a new phone and that seemed to fix the problem. I'm assuming

it's an issue on Verizon's end because it's happening to so many people,

but good luck trying to get them to admit it.

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