I checked my upgrade date a few months ago and it was listed as January. Now all of a sudden it has moved to march for no reason. I called customer service and thet put me on hold for 15 minutes before eventually calling me back to tell me I couldn't do anything about it. I have had verizon for years and always thought they were the best company. However I feel cheated that I can no longer upgrade when I was supposed to. The upgrades always ensured that my excitement to get a new phone kept me entering new contracts before the current one ended. However in the last year I have lost my unlimited data, been told by a representative that it would cost me $200 to cancel one of my lines only to find it as $250 on my bill, and now been told I can't upgrade when I was originally told I could. I am EXTREMELY disappointed with Verizon, and since I will not be getting a new phone until my contract ends anyway, there is a good chance this will be the push I need to switch companies the day that contract ends....
Has anyone else encountered a series decline in satisfaction with Verizon recently???
