I have been a verizonwireless customer for over 14years. They have went downhill in their support level as far as being able to reach them any other way than phone or mail. On average i have been on hold for atleast 30 minutes, most of the time the average is 45mins to a hour. I currently have 6 devices on the plan. and because of medical hardships from all the medical bills and doctors bills from my wife losing her battle with cancer this past year. I have been behind alot and explained the situation and have always made good. Well because of the quarter of a million dollars of bills due to my late wifes terminal illness I had to file Chapter 13 bankruptcy to still be able to support my family of 6 still surviving. Well three days after filing Verizon wireless suspended all service with no way to re-activete it other than coming into a store. I am not going that route and was going to keep the service even through bankruptcy. but not now. No warning... no notification... they just pull the plug and charge you a $15 dollar fee per device to reactive. Well this is the last $90's they are getting from me to reactive the service. I will find another carrier. and will apply with whole verizon bill over to the bankruptcy. Yes i am a bit sour about all this.. Verizonwireless use to be a respectiable company. but it appears they are getting just as bad as their counterpart Verizon. customers is just a dollar amount to them no face associated with it at all. plus the third party outsource verizonwireless billing calls are getting on my last nerve.. get about 20 a day.. and it you talk to one you would think there would be something recorded but no... so i stopped answering them.. See ya Verizon wireless..
