UPS ( i dont know whom) driver had someone ( i dont know whom) sign for my two packages at the time of delievery and that person stole them. I came home from a business trip and now i have two empty boxes and no phones. What do i do?
That's terrible kassidy_pick.Were the phones sent to you as upgrades, or replacements? How long ago did this happen? Have you filed police report, or contact UPS? That would be the first thing. Second, you can contact us to make sure phones are placed on lost/stolen list so nobody can activate them. Please let us know if you still need them to be added to this list. In most cases, homeowners/ renters insurance will cover the phones. Otherwise, did the phones have insurance through VZW? When were packages delivered before you returned home? Thank you,VanessaS_VZWFollow us on Twitter @VZWSupport
File a complaint with the police and UPS?
I am having a somewhat similar issue and have not been able to resolve this. I ordered a Samsung S6 as part of signing up for the Edge program in the store and had it delivered to my apartment. The store said that it would need to be signed for and did not clarify that apparently anyone in my apartment building could sign for it. I moved into this apartment building 2 weeks prior and do not know anyone there. If the terms of delivery were more clear I would have had it delivered elsewhere. The phone was signed for by a neighbor who left it out near our communal mailboxes. The package was stolen before I got home from work. I attempted to have Verizon file a claim to Fedex several times. They said they had but after not reaching any resolution I called Fedex to file a claim and they said Verizon has never filed anything for me. Verizon Customer Support, is there anything you can do to help a decade-plus loyal customer? My experiences over the phone have seemed pleasant enough but apparently nothing was ever actually done to try and file a claim and it ended with a supervisor telling me to go buy a new $700 phone. Thanks.
Wouldn't the neighbor who signed be legally responsible for accepting the item and being negligent in handling the item?
Legally yes. My issue is with Verizon allowing for indirect delivery on a very expensive package without informing me upon ordering the phone. Yes she was foolish to leave it out but she was trying to help.
No, it's the delivery service's responsibility.
Your complaint is with Fedex. Contact them And the police.
Verizon Wireless Customer Support
Since the neighbor was kind enough to sign and accept the package, you'd think they'd at least hold on to it. Maybe put a note on your door informing you to come and see them at their place to pick up the package. Just sayin...
I Have to agree. I would never accept a package without then taking responsibility for it being delivered to the correct person. File this one under, "don't do me any favors"
pyotrveliky wrote: Legally yes. My issue is with Verizon allowing for indirect delivery on a very expensive package without informing me upon ordering the phone. Yes she was foolish to leave it out but she was trying to help.
pyotrveliky wrote:
You and this lady are going to find out that she is legally responsible. It will all come back to her and her signature. Then it will be up to you to eat it, or sue her for the dollars you are out. No matter how many times you say it, Verizon and FedEx are not at fault here. They delivered the package to the address and an adult signed for the package.
I cannot believe anyone would take a package for someone else and just put it in a common area.
