I've being trying for days to verizon reps to give the contact infor for the Customer Relations department. A little back history. I added a line to my account for my daughter on 8/30 and the phone we got had a some minor issues so we did an exchange. Went to the store completed the exchange and was advised you can not do another exchange because we only allow one. But on this new device you have the 14 day return policy and no exchange if you want cnacel this line but you will still be charged the activation fee. I advised them no problem I understand. So a few days later after my kid into some trouble my wife and decided to cancel that line. Now, before we went to the store we made 2 calls. 1 call to customer service who advised your still within your RETURN period on this device. Second call to the actual verizion store and was told the same thing. So I head to the store take care of this and this is when things begin to change. My receipt for the new device clearly said I had a 14 day return policy on this device and not mention of exchange. But after viewing THE VERIZON WIRELESS RETURN POLICY ON MY RECIEIPT the rep essentialy told me this is wrong and procided to pull up some return policy from their website and basiclly told me to disregard what the receipt says becuase what she pulled up says you can return 14 days from date of activation. BUT MY RECEIPT FROM VERIZON DOES NOT SAY ANYTHING ABOUT THAT!!!!. So if someone can get me that number that would be great.l
