Has Verizon Wireless ever given an account credit when their customer service recommended a monthly plan that cost $40 per month more than necessary? I found out a year after starting the plan that I was overcharged $40/ mo. for a year.

yakityak

When I switched from 1400 minutes and a data plan to unlimited minutes and the same data plan, I saved $20 per month. My husband has a Verizon I-Phone,too, so we saved $10 each per month. I had to ask for a review of my bill to learn this information. Then I called to ask for a Senior Discount, and found that I could save another $20 per month by changing from a 2 GB data plan to a 1 GB data plan. No information was ever available for me to know I had that option. 

In keeping with Verizon's reputation of rudeness with customers, I asked for some account credit, and was interrupted continually by the 3rd tier service rep. If someone from Verizon will call me, I will provide more details.

My question is whether the 3rd tier rep would have any authority to grant my request for account credit.

rcschnoor

It is doubtful you will get any credit for past months for a plan to which you could have been subscribed.

Additionally, this is a customer-to-customer forum. No CS rep is going to call you based on your post in this public forum. To speak with a CS rep, you will have to call CS.