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Verizon straight up lied to me

I recently had to switch off my sister's family plan.

My sister called first and was told that I could keep my iPhone, transfer it to a solo account for $60 a month for the duration of my previous contract.

Sounds great. I called too, and was told EXACTLY the same thing; $60 a month for the duration of my contract.

Still sounded fine, so I told the customer service rep to set it up.

And now I get my first bill today and it's $117 ?!

Neither my sister or I was told of this $40 "monthly line access", not once.

We've been lied to and now we're being robbed.

This is how verizon treats it's customers? I've been with this company for over 10 years.

Now I am personally going to go out of my way to tell everyone around me this deceitful tale.

You've got ONE chance to make this right verizon.

Comments

Ann154

Sounds like you did an AOL and the rep put you on the currently available plan for customers aka Share Everything which include an account access fee and a per line access fee.

Did you not do any research prior to starting this process? Which plan did your sister have?

Also since you didn't mark this as a question, the chances of a VZW rep replying to your post is very unlikely. Otherwise you are only reaching the customers of VZW on this peer to peer forum.

phxhaf

Ya I got flat out lied to also. I want to get my son a "dumb" phone for xmas, was told in my little pop up conversation that sure..... I can go ahead and order the phone and new line ahead of time but that my bill wouldn't increase until I ACTIVATE the phone. Well funny thing is, my bill just came out and it went up over $40.00!!!!!! and NOW, not waiting for the phone to be activated!! I should have printed out the conversation with the bot.

Jakeman1

Printing the conversation would have done you no good as Verizon does NOT honor what their reps tell you unless it is part of their actual policy and or your contract. Any deviation from their policy and contract are just mere words and will never be honored (unless of course someone makes a mistake on their side and it costs you more, then you need to fight them tooth and nail to get it corrected, and good luck getting a refund for the overage paid as they will just not send it to you.

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