I purchased a verizon bb 9330 through a friend at work. The verizon online support sates the ESN is not valid. Is this somthing my friend can clear up?
Did the friend activate a different phone on the line this device was attached to? Did they cancel the line/account and pay the final bill including any ETF charges? Was this device one they had reported stolen or lost and then replaced through insurance?
not valid is completely different from lost/stolen and unpaid, and suspended, and anything else. if it were any of those things it would have said so. invalid just means that it's invalid. assuming it is a verizon wireless device, 99.9999% of the time it just means that the ESN is incorrect. a digit is incorrect, for example. or more commonly they gave you the MEID -DEC number instead of the MEID- HEX number for exampled
Hi 123crashdavis321,Let's see what's causing the problem! Were you advised the reason why the ESN is invalid (i.e lost or stolen)? If not, I suggest having the owner of the device contact us in an effort to identify a resolution. We are here if you have any additional questions or concerns.Thanks for your contribution to our community forums,AyaniB_VZWFollow us on Twitter @VZWSupport
