Child Item

Site Totals

61487 Questions Answered 271 Categories

Recent drop in Cellular service in Northern California

After 6 plus years of good reception for some unknown (to Verizon) reason my cell service at home has dropped from good/great service to almost no signal / most calls dropped / since August / September 2013. Verizon says I am in a marginal area. What happened to my service now that I cannot make or receive calls in my driveway / home area. This is totally unacceptable. Most business models try to improve service, not degrade. If the good folks at Verizon cannot work up a fix to return my service to previous levels I have no phone and therefore no reason to continue paying for nothing.

By the way the Verizon wireless coverage map shows my house right smack in the middle of the data, 4g, and digital reception area

_ags_map765f06ba7741451db5c8ff8662cf1c54.png

Comments

dw2

to melburbank; and Verizon -- I have had the same experience---dropped calls and poor

reception. Ever since Verizon purchased Altell the prices have gone up and the service has gone down. I get the same excuse--you are in a marginal area---how can that be?? The mountains have not moved and neither have I. Of the 600 folks in my community 10 have moved to AT&T as they just put up a new tower. My contract with Verizon is not up till Dec. 20 2013 but be assured that I am making the move as well. Too bad that Verizon didn't keep up on their commitment to customers.

Verizon_Support

You deserve the most reliable service, melburbank! I would like to take a closer look so that I can better assist. What is your zip code? Is anyone else experiencing the issue in the area? Please share details so that I can help!

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

melburbank

Thank you for your interest in my dropped cellular service issue. I live in

the 96067 Area code.

I do work with others in the Forest Service here in Mount Shasta who have

mentioned a similar recent drop in cell service in the last 90 days or so.

Two of these individuals live within a two mile radius of my house. After

enjoying Verizon Wireless service in my area for the past 10 years and to

have my service at my house drop to unusable for the first time in that

period with no explanation other than I am now being told I live in a

"*marginal

area*" is totally unacceptable. Up until the past 90 days I have not had a

problem with dropped calls inside or outside of my home. I own commercial

property here in Mount Shasta and require reliable communication with my

tenants. Again I must emphasize strongly that up until 90 days or so ago in

my area I have enjoyed such service from Verizon with my clients confident

in the knowledge that instant response to their concerns was always at

hand. Now that confidence has been lost. Whatever the reason Verizon now

produces to explain away the disruption in service I am still left

with having to search out another cellular service provider, change phone

number contacts for all of my clients as well as family and friends. I am

not looking forward to any of this.

Regards

>> Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

Child Item