Is it possible to upgrade a device when your account is past due?

I'm totally disgusted. Best Buy had The Galaxy 4 for FREE until ten tonight. after waiting in line at bestbuy for 2 hours to do an upgrade on my eligible device. I was denied because my account was technically past due. I know it is. I have an automatic bank draft set up on my next payday Dec. 9th. When I called customer service to ask if there was something They could do for me the Barely English speaking agent said there was nothing and he suggested I pay my past-due amount and he would be happy to do that right now so I could still make the sale.I explained I have arranged the payment and I can't pay it until then.I have been with verizon for nine years I have 5 phones with a monthly bill over 300.00. that's 3,600. a year and 36,000. plus all the phones and Accessories. I'm asking if I can sign another two year contract with you and your telling me that I can't. OR are you telling me That i shouldn't?

Accepted answers

Ann154

The account needs to be current to allow allow upgrades.

All comments

Ann154

The account needs to be current to allow allow upgrades.

mikeebiloxi

Yeah I heard that from the last guy. I was asking if you could do me an almost favor. I would think that after $36,00.00 you knew I was good for the $280.00. the payment is setup for auto draft it's done. even if I didn't have the funds the bank would pay it out of my overdraft.

Ann154

This is a peer to peer customer forum. We don't have access to any other customers' accounts besides our own account. If you need immediate assistance, call customer support at 1-800-922-0204 from another phone or *611 from your phone.

pherson

It doesnt matter if youre a customer 15 days ir 15 years, 35 dollars a month or 350 a month; past due is past due and no favors are made. Get your priorities straight and pay on time; then you can upgrade. And before you say well ill switch carriers its the same everywhere unless you bring you own device.

Tidbits

Bank may charge you for a overdraft or decline. Banks do have a limit on maximum overdrafts. Doesn't matter how much money you've put in or how long you've been with them.

budone

smh

Verizon_Support

Hi Mikeebiloxi,

Upgrades should be fun! I know how important it is receive a good pricing on a device. We want to help. Your account must be current at the time of upgrade. If you have a past due balance, this balance would need to be paid before the system will allow an upgrade to process.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport