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FCC Complaints!

I encourage everyone who has unresolved customer service issues and bad service with Verizon to file FCC Complaints. Maybe, if all these people VZW treats badly file complaints, someone will actually do something about it!

You can file your complaints at: http://www.fcc.gov/complaints

Comments

evgen

Ok,thank you.

I will contact the Commission,since Verizon does not provide the opportunity to make inquiries to support the company's former clients not using calls.

ttipgem

evgen wrote:
Ok,thank you.
I will contact the Commission,since Verizon does not provide the opportunity to make inquiries to support the company's former clients not using calls.

What does that even mean?

HappyHelper

My interpretation is that the poster is meaning the only way for a former customer to contact VZW is by phone. But I could be wrong.

BlackThumbEDQ

3/12/2014 - 21:24 Eastern. Problem and I will be filing an FCC Complaint tomorrow. I am not complaining about a person but about Verizon Wireless' lack of process to handle customer service issues and complaints in a timely manner. I have been a customer continuously since August of 2004. We have no landline phone so I must call on the cell phone. (OK, if we had a signal I could call on my husband's cell but…)

On 3/12/2014 at 18:55 I called Verizon Wireless at 800 922-0204 and was on hold and then with a technician for a total of 22 min. I have no issue with this wait. My situation: Sitting in my living room in my usual spot with normally 4 to 5 bars of 3G signal strength on iPhone 4 iOS 7.1, I had 1 bar of 1x and that was only after turning on roaming and updating my roaming capability. This has happened in prior years and it signalled that Verizon had an Antenna down or out of position. I attempted to tell the person on the phone but she insisted I work through troubleshooting the problem on my phone (which I had already done). She then suggested I hang up and remove the battery to effect a soft reset (which you don't do on an iPhone 4!) and she would take another person in the rota and call me back. And continue this until she reaches me.

She did call me back at 20:25 - unfortunately since I have no signal, all I got was a voice mail message that I can't acccess.

AND no one has logged the service issue that I tried to report - that, probably due to the high winds in our area, their Antenna isn't working - and they could cut down on the incoming calls and frustrated customers simply by posting that there is a potential known issue affecting service in blah blah area and prepare to use other forms of communications in emergencies.

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