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Unlimited data plan changed mid-contract without subscriber notification

I was told when I got my iPhone 4s two years ago that my unlimited data plan was "grandfathered." I was also told that this might change when the contract ended. Much to my dismay, Verizon changed my plan mid-stream. To make matters worse, they have charged me erroneously for data overage that my phone could not possibly have used-56Gs! Anyone else in this boat? Customer service is most unhelpful and cannot answer any of my questions.

I am looking at other providers. Which do you recommend?

Comments

Ann154

Did you change your plan in any way recently?

lemons4

No.

Ann154

They wouldn't have changed it without someone with your account information requesting the change. Look at the bills before and after the change and let us customers know what changed so we can help to the best of our ability.

lemons4

Had done that...need to look back through again to get the wording... Be right back.

Verizon_Support

lemons4,

We certainly apologize for the confusion regarding your share everything plan and am glad Ann154 has been pretty helpful clarifying your account. In regards to your data usage, we want to take a look at the usage to be clear how the data is being calculated. I have followed you so that you can send us a private message to further review your account. Thanks for your patience and we look forward to working with you.

-PeterV_VZW

Follow us on Twitter @VZWSupport

tikibar1

- You not only will need to approve the Follow request from but you'll also need to send them a Follow request that they'll have to approve. Once you both are Following each other, then you can send them a Direct Message.

lemons4

I have followed you. Thank you so much!

lemons4

Thank you for the info!

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