Hi,
My girlfriend and I bought two new Galaxy Note II's in February, and since then, I've recently discovered, we've been charged for a share plan as well as an individual plan on the primary line. I was giving her money and she was paying the bill, and she didn't notice it was high. I was auditing our bills recently and discovered the extra charge.
I called in today and they said they would fix the plan for us, saving us $40-50 per month (!), but they wouldn't credit us for overpayment, because we didn't examine our bill closely enough to establish that what we thought we were signing up for and the retail store told us we were signing up for was what we were actually getting, and it was therefore our fault. It also did not reduce our bill for this month, due in two days. The rep gave us a $25 "inconvenience credit" but said it was all she could do, and it wouldn't affect our ability to escalate further.
We talked to the retail store already, and they can't/won't do anything to help us (can I really blame them? One would think Verizon would have some sort of check to ensure that people aren't paying twice for the same line! They certainly had no problem taking our money every month!)
Any help would be appreciated.
