Erica Phone rep from California call center said order is placed and awaiting supervisor's approval, but NOTHING was placed and no follow up. I'm very displeased with Verizon customer Service. I guess I should expect that, given they are this giant and why should they care about 1 customer, even if its a very loyal one.
I was told that my order for an iPhone is placed and all it need is to get an approval from supervisor for a $300 coupon off a regular priced device. This "need supervisor's approval" apparently is how Verizon reps get people off the line and forget about any promises made. I called to follow-up and was told that someone from the call center will call me back. Guest What??? No one did, even after I went to the corporate store in downtown San Francisco and spoke to the store manager there.
I guess I should lower my expectations about a company which spends billions on advertisement, but delivers empty promises.
