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Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

My wife and I are on a shared 4GB data plan, she has the Galaxy Note 2 and I have the iPhone 5, she's on her phone way more than I am, but I am using waaay more data than she is, double to be exact. She sends pictures all the time and all of that, I do not, but yet I am still using more data. I have cut off everything from using my cellular data except, facebook, twitter, instagram, and Onavo Count, I have deleted iClouds from my phone, my location is turned off, but yet I am still using a lot of data.. I was wondering, is this issue because of Verizon, or is it because of the iPhone 5? My boss has a iPhone 5 through AT&T and she's not using as much data as I am either and I am pretty sure she's on her phone more than I am as well and do not have half of everything I got not using cellular data cut off.. I been with Verizon since Feb. 2012 and I have always had this problem with data while my wife is using barely 1G a month, I am using almost 2G every month. I am not complaining, I just want to know if anyone else is experiencing the same thing and if so what kind of solutions have you found? Thanks in advance! I hope I hear from someone... preferably a Verizon representative.

Comments

toasterkms

YES and I keep yelling at my son and he says he's not doing anything differently!!

Verizon_Support

Hi mr_west86,

Let's look into this! Do you stream music or videos? Additionally, do you use video calling (facetime) often? Are you applications set to only update on wi-fi? Have you had an opportunity to review the date and times of your data sessions here:http://bit.ly/xB4iTc ? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

mr_west86

Thank you for your response. I do not stream music or videos, I do not

FaceTime, my apps are not automatically updating when using wifi, I

manually update them so they do not use cellular date either. Yes I have

been able to view my data sessions, and honestly its not adding up. This

morning it said my phone used over 90,000 kilobytes and I do not know how.

I am positive my wife uses her phone more than I do but yet I am using more

data.. I've been to the Verizon store and they have not be able to help me

at all, I really like the coverage I get from Verizon but my confusion on

why my phone is using so much data may cause me to switch providers and I

really do not want to, I just really want to get to the bottom of this

situation. I can't even enjoy my phone because I have cut mainly everything

off. Location is cut off, I've deleted iTunes off my phone, I got mainly

all my applications to only be accessed through wife for when I get home. I

cut off my cellular data as soon as I get home because I am under wife when

I am home. My wife do not have to do anything of what I've just mentioned

but yet I am still using more data than she. Is my phone defected,

something has to be wrong here. Please I will really appreciate it if you

or anyone can help me figure what is going on. Please, thank you!

Sent from my iPhone

On Nov 8, 2013, at 12:55 PM, Verizon Wireless Customer Support <

Verizon_Support

mr_west86, We can understand your concern and we don't want to see you go, which is why we want to do all we can to determine where the usage is stemming from.

I want to list a few things that may affect data usage being abnormally high.

1. Settings>General>Cellular>iTunes: This setting impacts the downloading of iTunes Store content. If

you do not wish to download iTunes content over cellular, you can switch this setting to off.

2. Settings>iTunes and App Stores>Use Cellular Data: This setting impacts app downloads and app/content

updates. If the you do not wish to download apps or updates over cellular, you can switch this setting to off.

3. Verify WiFi connectivity and stability: If you lose WiFi connectivity and don't realize it, you could continue using as if you are on WiFi but are actually on the cellular network. Make sure there is good WiFi signal and can maintain a connection. Note that the WiFi antenna will go to sleep when the screen goes off in order to conserve battery life. This is by design and as soon as the

screen comes back on, WiFi will reconnect.

TamaraH_VZW

Follow us on Twitter @VZWSupport

mr_west86

I have iTunes Store content to be used over cellular data cut off, I also

have downloads and app/content cut off as well, and when I get home to use

my wifi connection, I cut off my cellular data so I am only using WiFi when

I am at home. I've tried everything I could possibly think of to cut down

my data usage, I've even changed the time amount I am even on my phone but

yet I am still stacking up on data, more than half of what my wife is using

and while she uses her phone more than I use mines.. I can understand if

its something special about the iPhone that its using more data than my

wife's Galaxy Note 2, but I am sure that is not the case. I just want to

find a solution to this issue.. I hate to be a nuisance and everything, I

just want what everyone else who are having issues with their iPhones who

have Verizon wants, a solution. I really appreciate you guys responding to

me, that shows that tech support is really trying, I just hope we can get

this issue resolved...I really like being with Verizon, I just dont want to

have to downgrade to stay with them because I also love my iPhone.

On Mon, Nov 11, 2013 at 11:40 AM, Verizon Wireless Customer Support <

Popples4875

I noticed this issue and I noticed it stopped after I disabled the 4g LTE. I don't know why or why the created that cause I would use the same amount of data in a week that would normally take a whole month

mr_west86

So it has something to do with the iPhone 5 itself because my wife Note 2

using 4g LTE and do not use half of the data I use... So now my question is

do 4g LTE affect iPhone 5's more than they do any other phone using 4g LTE?

oneluv81

I just switched from sprint so I could finally have 4G. Before I switched I verified my data usage for the last 6 months and I never broke 1G in a month. Now in 6 days with this phone and on Verizon I am getting a text that says I am over half of my way to busting my coverage. I don't watch movies, I don't navigate, I don't listen to any music. I skyped twice for a few minutes. I am being told now that Skype will eat all my data. Not sure what the benefit of having 4G is if I have to disable all features and now not use the phone. I looked at my data usage and its saying at 7:10 AM I am using all sorts of data, funny that I'm at work at that time and phone is not being used. Its not adding up, I have another few days to cancel and I wanted the coverage but not worth the trouble

mr_west86

That is the reason I switched, because of the coverage but like you said it's starting to not be worth the trouble... My wife's phone is 4G compatible but she's not using half of the data my iPhone is using...I just want a solution. It's not fair that I can't fully use my phone because it's eating up so much data.. While my wife can use hers freely without worrying about using up the data on our plan.. It's weird to me...very weird.

Sent from my iPhone

Verizon_Support

I can clarify mr_west86! No, the iPhone 5 should not use more data usage solely based on the make and model. Usage depends on how the individual uses the device. Please check your email outboxed to ensure an email isn't stuck and attempting to send over and over. Have you identified any trends while analyzing your online data usage? Have you backed up your device and completed a reset here http://vz.to/17aDIPT ? Please share so I may further assist accordingly. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

mr_west86

I've don't everything you have mentioned, I've done everything...I can't even access my email when over cellular data? I cut that off to only be able to access it over wifi. I have not noticed any trends when analyzing my data usage, data is just accumulating more and more every time I cut my cellular data on when I'm not on wifi ( I cut my cellular data off when I'm using wifi). And yes I've backed up my phone and reset everything on my phone...it's still using up more than half of the data my wife is using... I do not think the issues will ever get resolved because everything you guys have said to do I've done and nothing has changed.. So if it's not the iPhone, it has to be Verizon... Which sucks because I like Verizon's network...so now I do not know what to do...

Sent from my iPhone

muvotx

On 11/8 I got a 5c on a 2G plan that I share with my wifes older 4s. We were constantly together this Vets day weekend, under my cousins wifi umbrella ~85% of the time. Yet her phone has only used A FRACTION of my total 2G. Yes I checked my usage details and verified my 5c had been using data all hours through the nights. Despite being under my cousins wifi, and my prioritizing wifi over cellular.... or so I had thought.

Last night I fell asleep watching youtube through a google www browser under my own wifi coverage.. and sure enough cell data usage ran rampant.

Today around 12:30PM I turned off all "cellular data" in the settings menu. We'll see if that works. The only time I even really need cell data is when I travel and use the GPS... being that I am under a wifi 99% of the time Mon-Fri.

Its now 1:55 PM and my rampant data usage has stopped, with the last bit logged in at 12:15 PM.

I will post back my findings later over the next couple days So far, from what I can tell... iOS apps continue to run in the background gobbling up cell-data, even if I prioritize my wifi, and completely close out the App when I am done with it.

Verizon_Support

oneluv81, welcome to our wireless family. Let's work this out as we want you to stay with our network. Do you have access to WiFi? If so, connect to WiFi to save your data allowance when using Skype.

First, let's analyze your data usage http://bit.ly/1g1CHed and then take a closer look at how your data usage is calculated based on what you're doing on your device: http://vz.to/KBmvR7 If you need more data, you have the option of changing your plan to better fit your needs http://bit.ly/xdDajD

Lasina_VZW

Follow us on Twitter @VZWSupport

Jkloskey

This is absurd. I've been using no more than 1.6 GB per month the past 6 months. This billing cycle, my Twitter app alone has used 1.5 GB. Now I'm a full GB over, despite getting a warning just a few hours ago that I was at my limit usage. I don't know if this is a verizon issue, or an iOS update issue, but I am not paying excess charges for this. How is it even possible to use 1.5 GB in the Twitter app, especially when I'm in WiFi 80% of the time I use my phone. Can someone explain this??

mr_west86

I wish I could explain it but unfortunately I cannot and it seems like verizon customer service can't explain it either...my twitter and Facebook apps are the ones using up most of my data, I've noticed Facebook uses more data than twitter though... It seems everyone with the iPhone 5 and latest ones are experiencing data issues and it either verizon do not know what's going on themselves or they do know but are not fully giving customers the answers they need. It seems like I've been getting the run around every since I've post this, and even before with me going to the Verizon store in person. So once my contract is up I might just switch companies, hopefully the issues get resolved before then because like I said earlier I love Verizon's coverage but that's about it... I've been having issues with my iPhone ever since I've been with Verizon which has been almost a year...I can't take another year of issues...

Sent from my iPhone

muvotx

OK... so after one night with cellular data turned OFF for all my apps my data usage has dropped SIGNIFICANTLY. I still had 4-5 blips on the radar last night (11/15), but 2 were "zero" kb in size. I am not sure exactly what these 4-5 are, maybe cell tower pings... who knows. And thats the PROBLEM WITH VERIZON really, theres no way to know what apps and phone functions are using cell data.

My wifes 4s DOES NOT RAMPANTLY gobble up data In the background. And she leaves all her Apps open ALL THE TIME in the background, and she has NEVER turned off her cellular data use for any of her apps.

As a first time smart phone user, this appears to be the cash cow for the App developers and Verizon.... FREE APPs!!!... that gobble up data use, and force contract overages to unsuspecting customers. I wonder how many Verizon customers have upgraded their contracts ($$$) because of this.

But one things seems certain, turning OFF cellular data seems to have helped tremendously. I will post back any follow up results as I acquire them.

Here a copy-paste of my data usage the past couple days on my 5c. Most concerning are the Apps that are gobbling up data in the 1-8AM hours. As I am COMPLETELY under wifi coverage during these times... oh I am also sound asleep!!

11/15/2013	7:29 AM	0.0
11/15/2013	3:25 AM	0.6
11/15/2013	1:02 AM	8.6
11/15/2013	12:57 AM	0.0
11/14/2013	10:42 PM	1.3
11/14/2013	10:42 PM	0.0
11/14/2013	9:59 PM	0.7
11/14/2013	9:30 PM	0.0
11/14/2013	9:02 PM	0.5
11/14/2013	7:26 PM	1.0
11/14/2013	3:25 PM	37.3
11/14/2013	3:09 PM	8.0
11/14/2013	3:04 PM	6.4
11/14/2013	2:46 PM	544.6
11/14/2013	12:15 PM	7.8
11/14/2013	12:14 PM	0.3
11/14/2013	12:01 PM	0.0
11/14/2013	11:29 AM	0.0
11/14/2013	11:07 AM	0.5
11/14/2013	11:07 AM	0.0
11/14/2013	10:43 AM	0.0
11/14/2013	10:02 AM	0.5
11/14/2013	9:46 AM	0.0
11/14/2013	9:43 AM	0.3
11/14/2013	9:16 AM	0.0
11/14/2013	8:51 AM	7.7
11/14/2013	8:28 AM	0.0
11/14/2013	8:19 AM	1.1
11/14/2013	8:08 AM	7.0
11/14/2013	8:05 AM	4.3
11/14/2013	8:04 AM	0.0
11/14/2013	7:57 AM	0.0
11/14/2013	7:50 AM	0.5
11/14/2013	7:31 AM	0.0
11/14/2013	7:26 AM	0.8
11/14/2013	7:21 AM	0.5
11/14/2013	7:13 AM	0.0
11/14/2013	7:08 AM	0.0
11/14/2013	6:27 AM	7.7
11/14/2013	4:10 AM	0.8
11/14/2013	3:52 AM	0.5
11/14/2013	3:12 AM	0.5
11/14/2013	2:07 AM	10.0
11/14/2013	1:32 AM	0.0
11/13/2013	11:20 PM	20.5
11/12/2013	10:05 PM	0.5
11/12/2013	9:59 PM	0.0
11/12/2013	9:40 PM	0.9
11/12/2013	9:21 PM	7.9
11/12/2013	9:03 PM	6.4
11/12/2013	8:37 PM	3.4
11/12/2013	7:59 PM	1.3
11/12/2013	6:35 PM	9.7
11/12/2013	6:07 PM	515.4
11/12/2013	6:04 PM	75.8
11/12/2013	4:15 PM	13,711.8
11/12/2013	4:05 PM	1,682.8
11/12/2013	4:02 PM	0.7
11/12/2013	3:58 PM	110.6
11/12/2013	3:56 PM	103.4
11/12/2013	3:38 PM	13.6
11/12/2013	3:37 PM	0.0
11/12/2013	2:41 PM	114.6
11/12/2013	1:08 PM	9.8
11/12/2013	12:42 PM	0.3
11/12/2013	12:13 PM	0.3
11/12/2013	11:22 AM	22.1
11/12/2013	10:15 AM	8.7
11/12/2013	9:38 AM	0.5
11/12/2013	8:54 AM	0.5
11/12/2013	8:17 AM	7.6
11/12/2013	8:07 AM	1.0
11/12/2013	8:04 AM	1.5
11/12/2013	7:55 AM	12.4
11/12/2013	7:54 AM	0.1
11/12/2013	7:38 AM	9.4
11/12/2013	7:23 AM	20.6
11/12/2013	6:57 AM	10.1
11/12/2013	5:45 AM	0.6
11/12/2013	4:12 AM	8.3
11/12/2013	2:51 AM	0.0
11/12/2013	1:28 AM	6.3
11/12/2013	1:16 AM	2.4
11/12/2013	1:13 AM	7.5
11/12/2013	12:44 AM	6.7
11/12/2013	12:36 AM	1.2
11/12/2013	12:29 AM	0.0
11/12/2013	12:22 AM	12.4

muvotx

!!! OH BTW VERIZON.... DO YOU HAVE ANY IDEA HOW HARD IT IS TO SLEEP AT NIGHT WITH THE ANXIETY OF NOT KNOWING WHETHER MY PHONE IS RAMPANTLY RACKING UP DATA USAGE !!!

muvotx

A good percentage of my cell data usage seems to come from watching youtube vids through the Chrome www browser. I now have 5 more data points since the results I posted above.

Going to try using the safari browser instead for youtube vids.

muvotx

FWIW... I just turned off the LTE function on my 5c. So far in a little over 2 hours have not been dinged for ANY covert data usage since doing that.

I don't know if there is any correlation... BUT that is one difference between the iOS 7.xx on my wifes 4s, and the iOS on my 5c.

I will post back any pros/cons, and data usage results from deactivating LTE.

Verizon_Support

@muvotx,

I understand how importance it is to manage you data usage and avoid any possible overage charges.

Turning off data is a great way to make sure your phone isn't accessing any data when not in use. You also want to make sure that you are closing out any apps that you are not using and may be running in the background. Also, you want to make sure your apps are not set up to automatically update. You should set them were it asks you to manually pull the update. This way you can connect to WiFi and run the updates, and not use your data allowance.

JohnB_VZW

Follow us on Twitter @VZWSupport

muvotx

Just a follow up, since deactivating LTE my rampant cell data usage has dropped significantly. I still get a few data "blips" here and there, but its not out of control all hours of the night like it used to be. I will have to manually turn it on if I ever need the faster network speeds when I am not on my wifi.

muvotx

Its now NOV 18, I have been running 2-3 days with my LTE deactivated and my cellular data use has remained in control... no more runaway / rampant / round the clock data use behind the scenes. I will continue to leave LTE off and merely report back any new findings as they crop up.

11/18/2013	7:06 AM	9.7
11/17/2013	7:50 PM	6.8
11/17/2013	2:00 PM	33.9
11/17/2013	12:58 PM	15.7
11/17/2013	6:58 AM	746.4
11/16/2013	11:02 PM	6.0
11/16/2013	10:49 PM	0.7
11/16/2013	4:49 PM	333.7
11/16/2013	12:38 PM	114.4
11/16/2013	7:40 AM	28.1
11/16/2013	7:07 AM	13.7
11/15/2013	8:03 PM	8.9
11/15/2013	6:19 PM	6.8
11/15/2013	6:15 PM	6.4
11/15/2013	5:48 PM	6.1
11/15/2013	5:08 PM	53.7
11/15/2013	4:18 PM	6.0
11/15/2013 11/15/2013	12:21 PM 9:15 AM	157.7 TURNED OFF LTE AT APPROX THIS TIME
11/15/2013	8:26 AM	2.3
11/15/2013	8:19 AM	4.5
11/15/2013	8:16 AM	4.4
11/15/2013	8:12 AM	2.9
11/15/2013	8:09 AM	3.9
11/15/2013	8:07 AM	11.8
11/15/2013	7:30 AM	15.2
11/15/2013	7:29 AM	0.0
11/15/2013	3:25 AM	0.6
11/15/2013	1:02 AM	8.6
11/15/2013	12:57 AM	0.0
11/14/2013	10:42 PM	1.3
11/14/2013	10:42 PM	0.0
11/14/2013	9:59 PM	0.7
11/14/2013	9:30 PM	0.0
11/14/2013	9:02 PM	0.5
11/14/2013	7:26 PM	1.0
11/14/2013	3:25 PM	37.3
11/14/2013	3:09 PM	8.0
11/14/2013	3:04 PM	6.4
11/14/2013	2:46 PM	544.6
11/14/2013	12:15 PM	7.8
11/14/2013	12:14 PM	0.3
11/14/2013	12:01 PM	0.0
11/14/2013	11:29 AM	0.0
11/14/2013	11:07 AM	0.5
11/14/2013	11:07 AM	0.0
11/14/2013	10:43 AM	0.0
11/14/2013	10:02 AM	0.5
11/14/2013	9:46 AM	0.0
11/14/2013	9:43 AM	0.3
11/14/2013	9:16 AM	0.0
11/14/2013	8:51 AM	7.7
11/14/2013	8:28 AM	0.0
11/14/2013	8:19 AM	1.1
11/14/2013	8:08 AM	7.0
11/14/2013	8:05 AM	4.3
11/14/2013	8:04 AM	0.0
11/14/2013	7:57 AM	0.0
11/14/2013	7:50 AM	0.5
11/14/2013	7:31 AM	0.0
11/14/2013	7:26 AM	0.8
11/14/2013	7:21 AM	0.5
11/14/2013	7:13 AM	0.0
11/14/2013	7:08 AM	0.0
11/14/2013	6:27 AM	7.7
11/14/2013	4:10 AM	0.8
11/14/2013	3:52 AM	0.5
11/14/2013	3:12 AM	0.5
11/14/2013	2:07 AM	10.0
11/14/2013	1:32 AM	0.0
11/13/2013	11:20 PM	20.5
11/13/2013	11:06 PM	0.0
11/13/2013	10:31 PM	0.0
11/13/2013	10:18 PM	0.0
11/13/2013	9:55 PM	0.0
11/13/2013	9:30 PM	0.0
11/13/2013	9:22 PM	0.0
11/13/2013	7:47 PM	2.1
11/13/2013	7:46 PM	0.0
11/13/2013	7:23 PM	81.1
11/13/2013	6:46 PM	0.6
11/13/2013	6:40 PM	0.0
11/13/2013	6:16 PM	0.0
11/13/2013	6:00 PM	7.6
11/13/2013	4:53 PM	0.0
11/13/2013	4:34 PM	0.5
11/13/2013	4:15 PM	0.0
11/13/2013	4:05 PM	0.0
11/13/2013	3:42 PM	0.6
11/13/2013	2:06 PM	1.0
11/13/2013	1:31 PM	7.4
11/13/2013	1:23 PM	6.1
11/13/2013	1:16 PM	2.6
11/13/2013	10:37 AM	17.9
11/13/2013	10:35 AM	9.9
11/13/2013	10:31 AM	0.0
11/13/2013	9:54 AM	9.9
11/13/2013	8:16 AM	604.3
11/13/2013	7:23 AM	33.4
11/13/2013	7:22 AM	6.9
11/13/2013	7:15 AM	8.7
11/13/2013	5:02 AM	7.5
11/13/2013	3:26 AM	1.1
11/13/2013	3:25 AM	0.0
11/13/2013	3:19 AM	0.5
11/13/2013	3:04 AM	8.4
11/13/2013	3:01 AM	1.5
11/13/2013	2:46 AM	6.0
11/12/2013	10:20 PM	4.2
11/12/2013	10:05 PM	0.5
11/12/2013	9:59 PM	0.0
11/12/2013	9:40 PM	0.9
11/12/2013	9:21 PM	7.9
11/12/2013	9:03 PM	6.4
11/12/2013	8:37 PM	3.4
11/12/2013	7:59 PM	1.3
11/12/2013	6:35 PM	9.7
11/12/2013	6:07 PM	515.4
11/12/2013	6:04 PM	75.8
11/12/2013	4:15 PM	13,711.8
11/12/2013	4:05 PM	1,682.8
11/12/2013	4:02 PM	0.7
11/12/2013	3:58 PM	110.6
11/12/2013	3:56 PM	103.4
11/12/2013	3:38 PM	13.6
11/12/2013	3:37 PM	0.0
11/12/2013	2:41 PM	114.6
11/12/2013	1:08 PM	9.8
11/12/2013	12:42 PM	0.3
11/12/2013	12:13 PM	0.3
11/12/2013	11:22 AM	22.1
11/12/2013	10:15 AM	8.7
11/12/2013	9:38 AM	0.5
11/12/2013	8:54 AM	0.5
11/12/2013	8:17 AM	7.6
11/12/2013	8:07 AM	1.0
11/12/2013	8:04 AM	1.5
11/12/2013	7:55 AM	12.4
11/12/2013	7:54 AM	0.1
11/12/2013	7:38 AM	9.4
11/12/2013	7:23 AM	20.6
11/12/2013	6:57 AM	10.1
11/12/2013	5:45 AM	0.6
11/12/2013	4:12 AM	8.3
11/12/2013	2:51 AM	0.0
11/12/2013	1:28 AM	6.3
11/12/2013	1:16 AM	2.4
11/12/2013	1:13 AM	7.5
11/12/2013	12:44 AM	6.7
11/12/2013	12:36 AM	1.2
11/12/2013	12:29 AM	0.0
11/12/2013	12:22 AM	12.4
11/12/2013	12:03 AM	11.3
11/11/2013	11:51 PM	44.5
11/11/2013	11:44 PM	0.0
11/11/2013	7:10 PM	5,873.7
11/11/2013	6:54 PM	178.7
11/11/2013	6:54 PM	10.4
11/11/2013	4:43 PM	10,535.4
11/11/2013	3:43 PM	389.8
11/11/2013	3:40 PM	0.3
11/11/2013	10:43 AM	51,579.6
11/10/2013	10:35 PM	0.5
11/10/2013	5:59 PM	22.6
11/10/2013	5:56 PM	1,147.0
11/10/2013	4:35 PM	498.5
11/10/2013	10:35 AM	2,575.8
11/10/2013	5:18 AM	4.8
11/09/2013	11:18 PM	26.3
11/09/2013	5:18 PM	9,547.9
11/09/2013	3:48 PM	638.0
11/09/2013	3:48 PM	12.2
11/09/2013	3:46 PM	6.4
11/09/2013	2:57 PM	969.8
11/09/2013	2:45 PM	156.3
11/09/2013	2:38 PM	571.5
11/09/2013	2:29 PM	10.2
11/09/2013	2:27 PM	3.2
11/09/2013	1:16 PM	8.3
11/09/2013	1:10 PM	0.5
11/09/2013	11:18 AM	7.6
11/09/2013	8:10 AM	27.7
11/09/2013	8:09 AM	0.3
11/08/2013	9:52 PM	8.3
11/08/2013	9:49 PM	7.6
11/08/2013	9:46 PM	4.6
11/08/2013	5:33 PM	25.6
11/08/2013	5:32 PM	0.0
11/08/2013	5:29 PM	0.0
11/08/2013	5:21 PM	9.4
11/08/2013	5:15 PM	1.2
11/08/2013	5:14 PM	20.1
11/08/2013	4:26 PM	8.2
11/08/2013	4:23 PM	0.2
11/08/2013	4:10 PM	0.0
11/08/2013	4:10 PM	0.7
11/08/2013	4:05 PM	21.3
11/08/2013	4:04 PM	7.4
11/08/2013	3:52 PM	7.8
11/08/2013	3:33 PM	396.8
11/08/2013	2:33 PM	5,844.3
11/08/2013	2:31 PM	2,297.6

Zabryrna

NOT.. until my daughter did the iphone update did I start having data issues. After the upgrade it went crazy. Sounds to me like alot of other people are having the same UNEXPLAINED issues. It's a glitch, but you have to pay $$.

kdfitz

SO its clear by looking at these forums that there is a big problem. I have one iPhone 5 on my plan that uses in excess of 10GB/month. The other devices, iPhone 5, iPhone 4, iPad, and hotspot barely rack up 1.5GB/month per device. At this point i'm stuck paying for 16GB of data, and I still get overages since adding that iPhone 5. Calling into Verizon Support is useless.

Andersonian

Turn off automatic updates over cellular and you will notice a big drop.

mike__

Yes. I updated the firmware as directed in my jetpac 4GLTE around November 30th. I have a 10 gig plan that I almost never go over. my billing cycle is 22 / 21. By 12/31 my data was already used up. I called support and they said it was probably due to the holidays and everyone being home. It sounded reasonable, so I agreed to keep monitoring. Yesterday I received 3 emails within 45 mins stating you have just gone over your 6th data allowance, you have just gone over your 7th data allowance, and finally the 8th. I downloaded the data spreadsheet and it showed 3 gigs of data usage when we wren't even home and all devices were off. I called support and they are denying any defective devices or problems. Even the lady at customer service said there was obviously something wrong with the device.

I'm very frustrated. I will be paying an extra $90.00 this month for nothing. Needless to say my jet pac is off and I am shopping today for alternatives.

steve95959

I too have excessive cell data usage on an iphone 5 with ios7. I have not noticed in the thread comments about usage spikes at exactly 6 hour increments. Do others see this pattern? I have asked verizon to open a network trouble ticket to investigate this further. There are several comments on the net having to do with these regular (6 hour increments) activities. It appears to be coming from system services (as indicated on the iphone using ios7). Any other help or observations would be appreciated.

Verizon_Support

Hello mike ,

Thanks for bringing this to our attention. Based on your posting, it looks like a second set of eyes would be appreciated on this issue. It will be my pleasure to review your data usage for accuracy.I took the liberty to follow you so you can send me a private message to proceed. I'm looking forward to hearing from you.

ArnettH_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

Hi mike ,

Oh my! I don't want to see you shopping for alternatives. I would love to look into this and find a resolution. I am following you. Please follow me in return (BobbyS_vzw) and send me a private message to get more info from you. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

unknown

Lots of problems with the IPhone probably not network related as AT&T is having issues with this as well.

I'd say it's an issue with Apple, most of the info on the net is pointing towards "updates" processed at night and automatically switching from Wifi to Cellular Data. Apple made a mistake of some kind.

Hr31hr

Having the same issue. Two days into the billing cycle and 7 hits 6 hours apart. There has to be a reason/solution! Where's the customer service if this is a known problem?

qtepie

I just upgraded to the iPhone 5s and since then have in a week have had to up my data plan and I am not sure why in a week my iPhone 5s has used over 3G of cellular data and I cannot figure out why. This is crazy when 95% of the time I am connected to Wifi networks, I have Wifi at work and Wifi at home. If it is really the 4G LTE that is using all the data why is the iPhone use so much more? My husband has a Droid that is 4G and so far this month he has ussed less the 0.5G and I have used 4.5G with over 3 of it in the last week. I have gone over my data usage with a fine tooth comb and have come to see that over 50% of the times the cellular data is being used is either when I am at home, sleeping or at work all 3 of which should be covered under Wifi not cellular data. Please explain to me how my phone uses cellular data when I am clearly on Wifi? My iPad mini is doing the same thing at it seems to use cellular data at the same 2 times everyday almost, why is that and both of those times I am either sleeping or at work which should both be on Wifi. I personally am starting to wonder if I am getting double charged in essence or fasley charged (getting charged for cellular data when I am clearly on Wifi). What is going on Verizon? I am about to turn in this phone and cancel my 2 devices and my other 2 cellular lines since I have only had this phone a week I should be allowed out of my 2 year contract I just signed for the new iPhone. Feeling really ripped off right now my you Verizon!!!!!

Verizon_Support

I can see why you're so concerned with your data usage, qtepie. We certainly don't want to see you leave because of the high usage. By design, all Apple products turn WiFi off when the device is dormant. This is most likely why you're noticing more data being used on your Apple devices than your husband's Android. The best way to avoid unexpected cellular data usage is to go into Settings > Cellular and review the applications that have Use Cellular Data turned on. This is also where you can see what applications have been contributing to your higher data usage. If you notice Mail is unusually high, check your email outbox for any email that may not have sent. An email stuck in your outbox will continue to try to send even if the email provider has denied the message, creating a larger usage.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

Hr31hr

No good! I had my daughter turn off cellular for all of her apps at 3:03 pm yesterday and there are and the every 6 hour hits are two charges since then.

01/27/2014	12:26 AM	0.00036
01/26/2014	6:26 PM	0.00267

She has no pending emails in her outbox.

treeclimber65

Have any of you who have received "personal" attention from Verizon Customer Service rep's received any answers? I went from 2GB of data in November on my Iphone4 to 18GB in December after upgrading to an Iphone 5s. There was no change in actual usage of the phone. I've now shut off EVERYTHING on my phone, which has dropped me to only 6GB this month, but unfortunately I have to use the phone occasionally. And really, I don't think I should have to shut off everything on the phone, what is the point of having the darn thing? I'm not sure if it is time to look elsewhere or sell the phone and go back to my Iphone 4 (which I still have thankfully), but this is beyond frustrating. Every once and a while I turn something on and if I forget to turn it off BAM 1GB gone in a day.

treeclimber65

Hey Hr31hr - Have you had any luck figuring out what is going on? I'm having the same problem. In the last 2 days, I have gotten hit exactly 6 hours apart at 1:14pm and 7:14pm, despite having the cellular data feature turned off. Interestingly, I get hit twice each time. So even when cellular data is turned off completely, I get 2 data charges at 1:14pm and two data charges at 7:14pm. These charges have varied from .00001GB to .01551GB. I've turned off my phone completely today to see what happens and if the charges generate anyway. Looking back at the last month this has happened daily, it was only today though that I caught the pattern.

Verizon_Support

Hr31hr, thanks for the visual. It appears that the data usage details confirm that very little data was pulled from the allowance during those times. Please be advised that reported data usage can be delayed for up to 48 hours when updated online at our website. As a result, the date and time stamp and usage in My Verizon may be delayed 24-48 hours, as well. There's various tasks that may have pulled this small data usage. For example, the update of an e-mail account, brief advertisement when accessing free applications downloaded to the device, or simply tapping the Internet option briefly which data is turned on. I hope that this explanation is helpful to you.

LasinaH_VZW

Follow us on Twitter @VZWSupport

jillybean301

I am having the same issues with excessive data usage ever since I upgraded my son's phone from the 4s to the 5. I am very interested in following this discussion. It seems to me that the responses from verizon on this thread have been vague at best and put the data problem on the consumer. We should not have to turn off every feature of our phones so as not to rack up data charges especially when our previous incarnations did not eat data like this. To me, this response is totally unacceptable. This issue NEEDS to be fixed by someone, and I am not sure this is a verizon issue alone, though, as I've read about iphone users having the same problems on AT&T. Regardless, it really needs to be fixed or apple can go screw itself and I'll be getting my son a Galaxy for his next phone. I just wish I didn't have so long to wait on this stupid contract. It's BEYOND frustrating!

soxfan0684

Hello everyone,

I have had the same issues as of all you have expressed concern with. I too contacted Verizon tech support and their answer was to turn off all cell data so I cannot access anything on my phone, including imessage when away from WiFi. My biggest concern was I was using data in the middle of the night as I slept and not using the phone. Verizons tech support agent's explaination was "my WiFi must not be operating correctly and there is something wrong with my router". My router is 5 months old and is a dual band router in the same room that i sleep in, so that is def. not the problem. I was going over my 3gb data allowence each month and was forced to upgrade to 4gb of data and go on a share everything plan which I only have one phone on my account. I too have thought about switching to somewhere like T-mobile and the fact they are offering unlimited calls, texts and data for $85 a month including taxes and willing to pay my ETF fees with Verizon this choice is looking more and more like a possibility. Verizon keeps taking from their customers and not giving anything back. I was forced to get rid of my unlimited data package when upgrading to the iphone 5 because my old phone broke or keep my unlimited data and pay full price ($600) for the phone and be data throttled after using 3gb of data. Since I have given up the unlimted data I no longer use my phone the way I use to due to my data restrictions. Verizon's excuse for getting rid of the unlimited data is because "some" users were "over using" or in the verizons team members words "abusing" the unlimited data and they had to take it away. How could someone be "abusing" something that they paid for????? Verizon and cable companies pay a low cost on data maintance and charge customers a huge rate to use the service! If Verizon wants to keep their customers they can at least let unused data to be rolled over to the next month! This would be a feature that would make me stay and not think about switching like I am right now!!

Verizon_Support

Good afternoon Soxfan0684,

We are here to further assist you today. We would be sadden to see that you are thinking about switching from the best to the rest. I want to be able to address all of your concerns that you are having with your iPhone and conneting to the network. First off let me start off by asking, is your device up-to-date with the lastest software from Apple? You can check by going into Settings>General>Software Update. Have you tried to forget the Wi-Fi Network and re-add it back to the phone? Also, let's check to see what is using the most data on your cell phone. You can check that by going into Settings> General>then tap on Usage. This will give you an idea of what applications is using the most data. Keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

Phinnius

So it appears that I am by no means alone. My billing cycle just ended on the 3rd of this month, and today, less than three full days later, I already received a notification that my daughter's iphone5 has used 75% of her data allowance...1.5 gigs...in less than three days!!!!! I have read through most of the posts, and I have already grilled my daughter regarding her usage (i.e. streaming, facetime, closing out apps, wifi availibility, etc...). I don't understand how her phone is simply eating data?!?! My wife has unlimited date on her Galaxy s4 and uses it quite often. She has not come anywhere close to the iphone usage!!! Verizon Customer Service, I would sincerely like an offer of explanation, and a solution short of her turning everything off. What is the point of having a smart phone if you cannot use 4g LTE, or check email, or do anything unless you only use wifi????? I am just so sick and tired of this, every month it is the same issue, with just my daughters iphone5, but it has never racked up data usage this quickly. Something is wrong. Period.

jsczeb

So don't feel bad, I have my cellular data turned off about 90% of the time each month, use Wi-Fi only with cellular turned off at home, and turn off Wi-Fi before retiring for the evening. I too have checked my data usage and have the same mysterious usage in 6 hour increments mainly after I go to bed and before I get up in the morning. I always have 4G LTE turned off so its my opinion that the issue lies in the Sim Card.....Rather VZW want's to admit it or not, they are pinging Sim Cards on these LTE devices to collect usage information.....Sadly enough when I was getting hit with usage with everything turned off (Wi-Fi, LTE, System services, Diagnostic reporting, and cellular) I decided to download "DataMan" app. that is set to start and stop at the beginning and end of my billing period and tracks Wi-Fi usage as well as cellular. Since installing this, I find that my report usage from my device via this app is over 3 TIMES LESS than what Verizon is billing me for each month without explanation. SO WHAT IS YOUR ANSWER FOR THIS VERIZON????

People don't have issues overages ( I was the same previously till I upgraded) with NON LTE I phones because they are 3G and don't have SIM Cards.....................4S's have SIM Cards but only for International use..........The only culprit is IPHONE LTE devices such as IPhone 5, 5s, and 5C.......................Apple must also have a stake in this as well because when I wanted to update my DataMan app to the newest version I found out that the app developer had the update removed from Apple's app store because it was showing data usage by app, by date, and by increments along with system services information that Apple collects.........Apple made the app developer revise the app to only show cumulative usage by app without time and date. They also made them remove system services information that Apple was collecting from ur device...............So basically the new app is no different than the old one which has since been removed from the app store.....So I encourage everyone, download a usage tracker like DataMan, set it up with your billing cycle and monthly allowances and watch how much data you're really using compared to what our friends are charging us for.....Verizon, please do your customers a favor since we sign your paycheck each week, if you don't know why usage is being billed in 6 hour increments overnight, research, contact Apple and find out........The lame excuses posted here are ridiculous!

Verizon_Support

Phinnius, Thank you for letting us know about the issues you are having with your data usage on your daughters device. I agree that we do need to get this resolved to make sure all information is accurate and everything is working as it should. With the new system update that was pushed to the iPhone recently, it does allow you to now see what apps are using which amount of data. Here is how http://vz.to/1h23hFF Be sure to reset this each month to get a better idea of usage. In addition, I would suggest having your daughter possibly delete and re-download some apps since they might be running in the background without her knowing it. Be sure she force closes the apps daily to keep that from happening. If it does continue Phinnius, as a last resort you might want to perform a master reset http://vz.to/19f5E9C I would suggest backing everything up via iTunes and then performing the reset. Thanks again for your time and we do hope these steps help with your concerns.

-PeterV_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

jsczeb,

I completely understand where you're coming from and want to make sure your concerns are addressed. The data is reported as it's used and though you may establish a wi-fi connection, it's important to keep in mind, the phone will rely on cellular data to access application updates. To prevent any data usage and confirm there is no data reported to us, activate airplane mode and rely on wifi for a night. You will notice there is no data use at all on My Verizon. In additon, you can go to Settings>Cellular> turn off Cellular Data (Not just LTE). In this menu, you can scroll down and confirm your phone keeps track on data use in "Cellular Data Usage" and what apps are using it. Lastly, go to Settings>General>Baground App Refresh>TUrn off.

AdaS_VZW

Follow us on Twitter at @VZWSupport

jsczeb

Thanks for the reply but did you read my post.......................3G turned off 90% of the time except when I check my email away from home, LTE always turned off, Wi-Fi all other times...............I don't have app refresh etc. because I'm not running IOS 7........................So no app refresh exist for IOS 6.......So please address the random 6 hour increments of data being polled.

Note: 6 hour increments, sometimes in the wee hours of the morning or late at night, others at random times......I think the random times depend on what towers or area you are in. I'm sure that this data polling on behalf of Verizon varies by demographics......So don't ignore the random 6 hour polling of data I mentioned previously...............

Only data shown in post is 6 hour increments.......... furthermore, my total usage with my Data app installed on my phone that tracks all data wirelessly and cellular indicates that my total cellular usage is 3X less than what Verizon is showing on this particular line..............How bout explaining to the community how Verizon is collecting usage on LTE devices! I assume that with this random 6 hour polling this is the method used to collect usage since previously with "unlimited" no polling was necessary................ Strangely enough, you are using data I pay for to collect usage............With all the technology today, why would you poll data in 6 hour increments to establish usage and use that polling against the customers data usage. This is your system, FIX IT.

Date	Time	Unbilled Data Usage in Kilobytes(KB)	Unbilled Data Usage in Megabytes(MB)	Unbilled Data Usage in Gigabytes(GB)
2/18/2014	10:37 AM	3344	3.27	0.003189052
2/18/2014	4:37 PM	1561.2	1.52	0.00148892
2/19/2014	2:20 PM	9648.1	9.42	0.009201165
2/19/2014	8:20 PM	11714.1	11.44	0.011171428
2/21/2014	10:54 AM	706.6	0.69	0.000673872
2/21/2014	4:54 PM	1326.9	1.3	0.001265383
2/21/2014	10:54 PM	1077.5	1.05	0.001027558
2/22/2014	4:54 AM	77.3	0.08	0.000073706
2/28/2014	7:19 PM	473.3	0.46	0.000451352
3/1/2014	1:19 AM	67.4	0.07	0.00006432
3/1/2014	7:19 AM	71.1	0.07	0.000067801
3/1/2014	1:19 PM	58.4	0.06	0.000055654
3/1/2014	7:19 PM	50.3	0.05	0.000047967
3/2/2014	1:19 AM	93.6	0.09	0.000089249
3/2/2014	7:19 AM	78.2	0.08	0.000074536
3/7/2014	5:47 PM	198	0.19	0.000188853
3/7/2014	11:47 PM	68.9	0.07	0.000065733
3/8/2014	5:47 AM	2.8	0	0.000002668

rick_withanF

I too am a victim of the excessive data usage. This month is skyrocketed on my daughter's iPhone5s (most reports are talking about the 5c but the 5s is the same). Data is being used when it shouldn't, at all hours. I have the same phone on ATT and am not having this problem, so it's completely a Verizon issue as far as I'm concerned and it doesn't seem to have been resolved, dating back from late last year? Does anyone have the definitive solution. I would cancel Verizon in a heartbeat if I didn't have to pay the ridiculous cancellation fee.

RocketBoy

Response number 4 below seems to be a common response on here. I don't think they're getting the fact that almost all these posts are from people who haven't added anything or changed their usage patterns and yet their data usage has spiked by 5 to 15 times normal for them.

Try deleting and reinstalling your email apps. My wife had gmail and hotmail, I had yahoo and a work email. The data spike was on her phone. Sarah, at Verizon Tech Support was fantastic; she walked my wife through the delete/reinstall process as well as setting up Outlook eMail app. She did two 24-hr follow ups. This appears to have fixed the problem.

I also saw a couple posts regarding corrupt iOS 7 installations. My wife still had 7.1.1 so we updated to 7.1.2 (not sure how you would re-update if you already had the current version). This did not fix the data spike.

Under settings, follow this path: Settings:Cellular:Reset Statistics. You can then exit this page (blue "Settings" at top left of screen) and return to see real time data usage. After reset, you'll see just the App name on the cellular page, but, as each App uses data, you'll see the usage right below the App name. Non-App usage amounts can be seen by selecting System Services at the very bottom of your App list. This should highlight which App is spiking data usage (Mail, in my wife's case).

On VerizonWireless.com you can pull up your data usage in 6-hour increments by line number. You have to go to the non-mobile web page to see the 6-hr specific usage numbers. The mobile.vzw page will only show total usage for the month.

If you get suggestions for turning off everything that makes a smart phone a smart phone, or questions like, "What store did you buy the phone at?, How old is the phone's user?, Etc; first make sure you're actually talking to a Tech Support person (even though that's the option you chose); second if you verify it's a Tech Support person, ask for another. Sarah was fantastic, knowledgable, friendly, called back to follow up exactly when she said she would!

Remember this could take a couple days to troubleshoot, fix, and verify the fix worked. Knowledgable patience is the key here. :smileyhappy:

RocketBoy

To TominqueBo_VZW: Good response, but lacking detail. "Analyzing online data usage" - how? What page and steps? Data usage is NOT always "how a user uses device." App corruption issues appear to be a big factor not being addressed in VZW responses here. A "backup and complete reset" seems to be extreme advice before walking someone through minor troubleshooting and fix.

Remember this could take a couple days to troubleshoot, fix, and verify the fix worked. Knowledgable patience is the key here. :smileyhappy:

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