Contract end date changed without my knowledge.. steps to take to have it corrected.. thank you

I just noticed my contract end date changed from April 2014 to October 2014? How did this change since I have made no changes to my phone service.

I barely get service in my home with Verizon now and I purchased a Verizon Network extender when I started the plan but that stopped working when my cable upgraded to HD service? not sure why this affected it but it did so I was holding out till that April date to switch carriers and avoid the fee and now they extended my contract end date? Please let me know who do I contact to have this changed back.

FYI: I talked to all the techs there and they sent me what they thought would help but none of their products helped my service.

I am a very patient person and I am in customer service so I am trying to give Verizon a chance here!

Thank you for any help you may have!:)

Accepted answers

Verizon_Support

Hi Service_with_a_smile,

As a consumer, I realize unexpected changes can be frustrating! Your efforts are greatly appreciated, let's look into this because I don't want to lose you as a customer. I would love the opportunity to review your account details in an effort to identify what transpired. Do you still have a high speed internet connection? At your leisure, please DM me your name and wireless number. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

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All comments

Verizon_Support

Service_with_a_smile

Tried to DM you but it does not let me? I found my original paperwork and it states I started in April 2012 and you will see that my first bills was from April 2012. The contract date was correct until a couple of weeks ago. Please change it to be correct.

Also my Cable company is scrambling their service and I had to get boxes to my TV to get reception. This is when my network extender stopped working. How are you going to get service to my home? Please advise.. thank you.

Ann154

Yeah need to follow per the before you can send them a Direct Message (DM).

Service_with_a_smile

Duplicate comment - please visit for the discussion:

https://community.verizonwireless.com/message/1010770#1010770

Message was edited by: Admin Moderator

Service_with_a_smile

Ok we are almost there.... now it was magically changed to July probably because I stated on the phone that now that the contract date changed to October, I have 60 days from October to cancel right with no penalty?

And it magically changes to July when the 60 days is over.... Funny but not funny....

I don't care how you do this, It still needs to be changed back to April the correct month.

Thank you.

Verizon_Support

Hmm, this is odd! I surely want to provide a concrete contract end date for you. We would need a DM from you to review the account.

YosefT_VZW

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Service_with_a_smile

Please review my contract end date. It should be April. Thank you.

Verizon_Support

Service_with_a_smile, you're so very welcome. Verifying your contract end date is very easy! You can dial #UPG from your device. Our automated system will provide you with the upgrade eligibility date. This upgrade eligibility date is your contract end date, as well. I trust that this information will address your concerns.

LasinaH_VZW

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