My phone's charger port doesn't work anymore. Since my phone is still under warranty would i have to pay to replace my phone? Or can I just replace it for free?
What phone model do you have? Have you checked to verify it doesn't appear to have any indications of moisture exposure?
Samsung Galaxy Stellar. Yeah i've checked. The charger port just came loose. The same thing is starting to happen to my mom's phone. She has the same model.
I got this off Verizion's FAQ page. I would make sure of any costs up front, restocking fees, shipping charges and time involved without a phone if you are going through Verizion. You can also get contact Samsung support to see if can be repaired through their facility.
You may call Customer Service at (800) 922-0204 (*611 from your Verizon Wireless mobile phone) or visit a Verizon Wireless store. A warranty claim will only be valid if your device has a mechanical or electrical defect and:
Klue wrote:I got this off Verizion's FAQ page. I would make sure of any costs up front, restocking fees, shipping charges and time involved without a phone if you are going through Verizion. You can also get contact Samsung support to see if can be repaired through their facility.You may call Customer Service at (800) 922-0204 (*611 from your Verizon Wireless mobile phone) or visit a Verizon Wireless store. A warranty claim will only be valid if your device has a mechanical or electrical defect and:The device is within one year of original purchase, ORYou’re enrolled in Verizon Wireless Extended Warranty or Total Equipment Coverage.
Klue wrote:
And you are the original owner.
Thanks to the community for your contributions.That's a good question, yojakey. The warranty replaces a device when a malfunction has occurred that isn't caused by physical, water or moisture damage. Since the charging port became loose, I would recommend you take your device in to a corporate Verizon Wireless location for evaluation. DaisyP_VZWSupportFollow us on Twitter @VZWSupport
