I was going to leave Verizon after they did not stand by a HTC phone I purchased from them. I kept telling them it did not work. Repeated trips to the local store and tech support calls, even purchasing an new battery. Still did not work. At the end of the contract, I contacted them to ask how to transfer my number to another carrier. I was told, and then told about a "Loyalty" program they had. Unlimited talk and text, 2 gig data. I asked three different Verizon employees if my employment discount still remained and was told it would. So the $60 dollar fee was reduced by 20 per cent. Good deal I thought. Now three months later, no discount is allowed, if I quit the contact there is a $330 termination fee and I absorb the $200 I paid for the phone. This all started in early July. Feeling very abused as a "Loyalty" customer. Have called customer service and basically been told that I have lied about the employees spiel. I even have their names and times that we spoke. Any ideas?
