can anyone figure out the new web site... how do you email customer service? or is that the point...............
There is no option for emailing customer support. You can call, go to the store, Twitter, Facebook, Google+ or the Direct Message system in this Verizon Wireless Community forum.
So why would one to discuss billing issues for example in a community forum? Higher than normal call volume is the message when you call.....12-15 min wait or a disconnect follow.
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Why would anyone post their full name and phone number on a public forum?
Billing issues can be explained by other customers who understand it just as well as a rep.
Walt21,Questions about billing? We can clear those up in a jiffy. For privacy purposes, please accept my follow request, follow back, and direct message me your mobile number, billing password (or last four of your social if a password isn't present), and your inquiry.EvanO_VZWFollow us on Twitter @VZWSuppor
Talk about a bunch of computer technicians sitting in a corner for about two years and creating all their own inside jokes. That's what trying to navigate to find ANYTHING useful to me as a customer is like. I actually use a computer with a big monitor and going to the VZW website almost scares me. The sizes of icons, splash screens, navigation tools (or should I "guess what this is" icons) shows the web site was designed for mobile devices with a screen size of 2" x 3" or less. Blow that up on a 23" monitor and it's just frightful.
This is just so awful I am actually thinking of looking at other mobile carriers just so I can easily find settings for my account and change them, not just be FLOODED with MARKETING AND SALES information. Thanks for taking a GIANT step backward in web navigation and customer information. :-(
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