About 5 months ago I purchased an Apply iPhone 5 from Verizon with a contract, and was feeling good about it. All was well with the device, and looked completely brand new when I opened the packaging.
However, yesterday, following about 5 months of joy from the iPhone the screen started going black for extended periods of time. Then after awhile it would come back on. I have never dropped the phone or allowed it any water damage or anything, so I decided to call Apple to get it looked at. However, they told me there was no warranty on the device, as it had previously been replaced. My initial reaction was, "What? I've never gotten this replaced? I mean, I bought it brand new, or so I thought." I talked to a guy at Apple and he said that sometimes carriers give out refurbished phones on accident or purpose, to customers, who assume they are buying a brand new product. The only time you are guaranteed to get an 100% brand new phone, is when you buy it from an Apple store.
So, I'm a little upset, because now there is no warranty for the phone and I'm stuck with one, which does not work.
What do I do? I feel if I call Verizon they will say "SOL." Nothing we can do.
