Is there a way to complain about a specific store?

berrygirl7447

I had a very poor experience with the store on Airline Dr in Bossier City, LA. I would like to speak to someone about the employees there, and their lack of wanting to help someone who is not buying a phone/starting a new plan. We wanted to 1) upgrade bf's phone 2) change his number from his Mom's account to mine (we are trying to save $$ and consolidate bills) and  3) find her a data-less inexpensive plan. We were originally told that we would be better off calling customer service for our issue. So we did, from THE PARKING LOT!! The lady we spoke with was great! She had no idea why the guy told us to call. It was something that could have been taken care of in the store, On our second trip (same day) into the store, we were told by another guy "No problem, I can do that for you." A few taps on his tablet, a swipe of a credit card, my signature, and we were out the door. Only to find out today that half of what he was supposed to do WAS NOT DONE! Again, I called customer service, got an excellent rep, and my issue was taken care of. I do not have an issue with the call center, as they have never been anything but helpful. I have an issue with the employees that were working at this store on Saturday afternoon. Please advise as to how to proceed. I'd like the employees there retrained. Thanks in advance.

pherson

berrygirl7447 wrote: I had a very poor experience with the store on Airline Dr in Bossier City, LA. I would like to speak to someone about the employees there, and their lack of wanting to help someone who is not buying a phone/starting a new plan. We wanted to 1) upgrade bf's phone 2) change his number from his Mom's account to mine (we are trying to save $$ and consolidate bills) and  3) find her a data-less inexpensive plan. We were originally told that we would be better off calling customer service for our issue. So we did, from THE PARKING LOT!! The lady we spoke with was great! She had no idea why the guy told us to call. It was something that could have been taken care of in the store, On our second trip (same day) into the store, we were told by another guy "No problem, I can do that for you." A few taps on his tablet, a swipe of a credit card, my signature, and we were out the door. Only to find out today that half of what he was supposed to do WAS NOT DONE! Again, I called customer service, got an excellent rep, and my issue was taken care of. I do not have an issue with the call center, as they have never been anything but helpful. I have an issue with the employees that were working at this store on Saturday afternoon. Please advise as to how to proceed. I'd like the employees there retrained. Thanks in advance.

The reps in the store are there to sell first, not stand around answering questions. Thats what customer service is for. Your questions were best suited for customer service, not in a store on a busy saturday. Their food comes from commissions. This is the case in any sales industry. Could they have handled it differently?  Sure. But once like you stated you werent buying a new phone or starting a new plan I would have asked you to call care as well and moved on to the next one. Who says they need to be retrained? Thats your personal opinion, not fact. Call cust care and ask them to send feedback but thats all it would be.

Best wishes