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What happened to customer service?

I been with verizon for over 12 years and it seen like the bigger they get, the less they care about the individual. I have 4 lines and I was looking to upgrade 2 line today. I asked if there was any special on the data plans and the 1st agent looked for 5min and the said he could find anything. As we talked he transfer me to someone else from tech support and I told him the same story. Talking to people over the phone is like talking to a brick wall. I still wasn't able to get anything resolved. I guess I'm going to take my business to AT&T and get a plan close enough to the one I have with verizon for $20 cheaper.

Comments

Cloudlv9

Hm, unsure why you need any "Special" just because you have been a customer for twelve years on the best network in the nation. My family has been with this company before it was Verizon and beyond and all we expect is the amazing quality that we have come to know. I can guess you have been shopping at the same grocery store for awhile, ever ask them for a "Special" on Milk? Or how about your Gas or Electric company? Ever ask them for a "Special"? I can imagine if they did they would just laugh in your face. At least the reps took a moment to look for you. We are lucky to ever have any "Specials" ever, seems selfish just to expect one just because you have been there so long. It is a give and take business choice, you pay them for a service and they give you their service, equivalent exchange, why should one party be expected to give more than agreed upon? So go for it, go to a lower quality carrier and blame it on bad customer service just because you can't have your way.

crelin

So a representative told you there were no specials on data plans and it surprised you when another rep couldn't find any either?

Szoom1

I also just spoke with tech support, hoping to get a network extender due to a very weak signal in our area. We've been with them for 12 years as well and have 6 lines but they still wanted to charge an additional $299.00 for an extender. I am very disappointed in the excessive fees for what should be standard equipment to get normal signals. I'm so,sorry we dropped our landline now and we will also be looking at Sprint or AT&T for better service. Verizon does not have the same service they used to

Cloudlv9

And you have been in the same location all twelve years?

Szoom1

We have been here for almost 8 years...I basically put up with the weak signal because we had a landline, but now it is a big problem. I usually only have 1 bar and calls are dropped or very sketchy. Not happy.

androiduser123

Save $50 and order online! They are $249.99 online through Verizon

Cloudlv9

Lol, why is it Verizon's Fault that you "Put Up" with weak signal when you should have sought better service for your area?

Verizon_Support

Kokoszka, we certainly appreciate that you've been with us so long and don't want to see you go. We do have set rates for data plans. What data plan do you currently have? Have you ever reviewed your usage to see how much data you generally use? Complete a Usage Analysis to check http://vz.to/151a2Sm. You may also want to consider the Share Everything plan http://bit.ly/WaPxwj.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

Szoom1,

"Putting up" with weak signal isn't even part of our vocabulary. After all, we want you enjoying it. May I ask which zip code you're located in? Others experiencing the same issues? Is this indoors only? And which model device is it? We can help!

EvanO_VZW

Follow us on twitter @VZWSupport

SFCR

He didn't say he expected a special because of his years of service with Verizon, but a special meaning any promotions to reduce his bill. You are taking it out of context because you think you get such perfect service. Good for you if you do. There's nothing wrong with asking. Perhaps if you weren't so arrogant to ask you might get a discount. In fact, I've had some poor customer service as well with no help except to be harassed. I have employed legal counsel.

nrs6425

Customer service is horrible. I was contacted by Verizon to see if they could save me money on my bill and the representative looked at the account and saw that I had one phone that basically had no activity and said she could save me money. She said the changes would basically put the phone on vacation and could be restarted with no changes in my rate plans specifically my data plan. 60 days later I called to ask about when I could upgrade my phones and the rep wanted to review my plans, that is when I found out the original rep had switched the IMEI number on the unused phone and removed the data plan, the current rep was amazed at what the 1st rep did and said she was just supposed to have "basically put it on vacation" until I was ready to use it but since it was their error, it should not be hard to fix. Well, it is now 3 1/2 weeks later and I after many, many reps and supvr saying they would research and call me back, I actually got to speak with Paul who informed me that although it was Verizon's error; because I didn't catch their mistake earlier, I lose. I purchased my 3 phones because Verizon had a promo to buy the Razr and get 4gb and now that plan is no longer offered. He also informed me that it is my responsibility to monitor my bill and if I choose not to do so, that is my choice. Unfortunately, I pay a set amount to Verizon monthly without logging in monthly to see a bill, which is why I have a credit.

I'm just truly disappointed at the lack of customer service or customer concern in this matter. I feel that if Verizon can't honor the contract that I signed with them, then they should not charge a fee to end the line (not that I wanted to cut my service). Oh did I mention that Paul also said that the line in question never used anywhere close to 2gb so it really shouldn't matter. What the heck? I am paying $30 for 2gb of service when I signed a contract purchasing 4gb of service for $30, Verizon erroneously made the mistake of reducing the service but they are not reducing the amount I have to pay for it. Must send a complaint to the FCC also because Paul also told me I had no choice but to have a dataplan on the phone as if is mandated by the FCC.

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