How does one report a dead spot? Is there any specific contact information?
Call customer service from another phone at 1-800-922-0204 and report it.
We are always here to help with service issues dwatchely. You can post your issues here, call us, chat with us, or send us a message on FaceBook or Twitter @vzwsupport. What is your zipcode and where are you having issues? What phone do you have? Are calls dropping or are you able to make a call at all?KinquanaH_VZWFollow us on Twitter @vzwsupport
Thanks.
My zipcode is 11050, I can give more precise location information privately if you wish. I have two phones on my account, both of which have identical problems from my location; the first is a Motorola Droid Razr Maxx HD, and the second is an Apple iPhone 5.
The basic problem is a very weak, poor signal at my location. Most of the time I cannot call out from my location on either phone - the phone simply won't connect to Verizon's equipment on the other end. I can receive some calls on either phone at my location, but those calls frequently drop during the middle of the conversation.
The signal strength indicator on the phones always show a poor signal; often on the Droid (which is the phone I use), the signal will drop down to 1x with only one bar showing. For example, right now as I type the phone is showing a Network type and strength indication of "1x = -102dBm". I've taken the phone outside and walked around with it and the signal strength is still very weak within a radius of about a 5 minute walk; it gradually gets stronger after that.
According to the Verizon coverage map, this area (zip 11050) should have a very strong signal and full 4G LTE coverage, but I'm lucky to get 1x at my location.
You should be updating you towers everyday, it takes 2 seconds, for me it is *228 option 2 it will ping every tower in your area. Good luck with it. it's really been a big help for me.
I appreciate the idea but using it doesn't make a bit of difference.
Turning the phone off, waiting a while, and turning it back on doesn't make a difference either.
Message was edited by: dwatchley
KittyRocks wrote:You should be updating you towers everyday, it takes 2 seconds, for me it is *228 option 2 it will ping every tower in your area. Good luck with it. it's really been a big help for me.
KittyRocks wrote:
Kitty - every day?!? When I had a 3G phone I updated once a month or so, or if I was traveling out of my home area. Once a day seems a bit excessive. But if it works for you, there's no harm in doing it every day.
And *228 is useless for 4G phones - they contain a SIM card that carries the network information, and *228 is for 3G and basic phone. :smileyhappy:
Roger that dwatchley! I appreciate you sharing your zip with us. Having the best services is definitely important. I can confirm that the area listed would be listed as a Marginal Coverage area with issues occuring from time to time is accordance to what you've advised. I can advise that our engineers are aware of this area. We constantly work to improve these types of areas. Unfortunately I would be unable to advise of an exact timeframe. However, I can confirm that we're aware of the issues. Please keep us posted if we can be of any additional assistance, thanks!MatthewS_VZWFollow us on Twitter @VZWSUPPORT
Thanks. The only thing I find rather ironic about this is that there is a fairly large Verizon substation of some sort three blocks from my location. One can only hope that the new high-end condo building going up two blocks away will be impetus enough to get the local service area upgraded; wealthy people tend to not like having marginal cell service.
I have had bad coverage in an area that should do well. I am in a mixed use development near a major mall. Now they are building multiple apartment complexes in the area and I am concerned things will just get worse. I am located at 4620 Piedmont Row Dr, Charlotte, NC 28210. Our development is Piedmont Town Center with many upscale restaurants, shops, offices, and condos. I have tried a network extender but it dropped calls too. Any help would be appreciated.
John
apacitI'm sorry to hear about any trouble getting the service you need! I'd love to take a look at what's causing this trouble together. I did send you a Direct Message. Can you reply to this please so we can continue working together? Thanks!RuthW_VZWFollow us on twitter @VZWSupport
My family were so excited to go to Hobbs,NM from Houston, Tx. I was too confident that our GPS through our Iphones would work. When we reached Highway 190West to Eden, Texas approximately about 60 miles our phone(S) signal were lost! I really panicked since I did not print out a hard copy of my directions prior to, it was really scary knowing the area was really isolated and it was a long, hopeless drive. Good thing was my friend and his family riding with us, he had 2 phones 1 carrier was Verizon also that happened to have no signal too, and his ATT Iphone that I just had to borrow his hotspot until we reached San Angelo, Tx! It was really frustrating, as all I thought you are the most reliable network of all. During that incident by the way, our signals were fluctuating from "Extended" to "No Service" or vice versa even if I tried resetting our phones and all the Network settings, all the effort was made but no success. What if our friend was not there, and we had an emergency situation that needing 911 call, there was none, this really made me almost felt having a heart attack because of the threat to our safety...
