Does anyone else feel like they made a mistake signing up with Verizon?
Well, I was with AllTel and I loved it. They were bought out by Verizon and the Service, Coverage, and Customer Service is Terrible. Verizon is a Terrible Company! The Phone they sold me hardly works, goes dead in 2 hours and had dead spots all over town! Horrible Phone and Horrible Service. I just got a call to sign in and get a rebate, when i sign it, there is no mention of a rebate. This is simple harassment. I would do anything to have AllTel Back. Verizon is Horrible. I would never sign up again, and when my contracts are up I am out of here.
Ok i'll bite.
No to answer your question. Been with them way before they were called Verizon, their coverage cannot be matched, their data speeds are excellent (I still have unlimited) my calls are crisp and clear, my devices are trouble free, their corporate store I do business with has excellent customer service and in stock selections. I have not called for any issues so I cannot say how phone support is. My invoice is correct, my accessory purchases are always at the store and if out of stock the store finds it locally or ships it two day FedEx.
So no complaint on my service with verizon wireless. Why ask the question as you did when you never said just what your issues are.
Good Luck
I was all about Verizon with good cell service for years. Then when I expanded with an iPhone for my wife and dropping hard line internet access for a 4G router based on the pitch from a sales person only to find that the guarantee for service was false and I cannot even keep connection with internet or email. It is costing me way more than I was told and no one will help. I cannot even find someone to email or call for help.
How's that?
I am going to assume that you would have researched the difference between 4G LTE modem service versus Broadband internet? Broadband is much more stable, weather does not normally affect it, and speeds are a gazillion times faster than a 4G router.
Get rid of that modem, it was never meant to be used as exclusive internet connectivity.
You also are automatically shut down after a certain period of time. And you are using limited data and overages will cost much money as you must already know.
You made the mistake by being deceived into the purchase. You had the final choice, you as we all made a mistake. Its being human no shame involved.
*611 or 1-800-922-0204 for customer service. There is a chat feature on line http://www.verizonwireless.com but I read its terrible getting anyone via that method. But hey try it.
Go back and get Broadband service again, get a wireless router for anywhere between $40-$300 and then have the phones hook via wifi but not through the verizon device. Turn off cellular data when at home and strickly use wifi. This way you won't incur huge data charges.
Bye bye Verizon.
donotcare, you made the right move by joining our wireless family. What happened to make you feel remorse about us? I'm here to help! LasinaH_VZWFollow us on Twitter @VZWSupport
We want you to still be able to love your wireless experience! I would love the opportunity to restore your confidence in us and help you stay! May I ask what model is your phone? Can you also provide your zip code to reference the area? Also your account security is important to us! We have seen recent fraudulent activity after customers received the type of call that you did and provided their account information at a non approved web site. I would suggest logging into http://www.vzw.com/myverizon immediately and update your password under "Profile." I will look forward to your reply so we can work to improve your experience.Thank you,YaleK_VZWFollow us on Twitter @VZWsupport
I finally reached a customer service rep that seemed to care, a little.
No Rebate, but, She made it possible for me to get a new phone a little
early at a cost of nearly $50.00. Not exactly happy, but compared to
previous experiences, it works. Hopefully this new LG Phone will have
better reception in the 33903 area. It may even work in the Blairsville
Georgia Area where my families cabin is. It does not work at all anywhere
in that area. (Very Dangerous to be in the mountains with no
communications at all!) Alltell worked fine allover Blairsville, even
inside my cabin, but Verizon is practically non-existent. My pad worked on
X1 service intermittently. For a week I was nearly completely out of touch
with my radio station and family which caused all kinds of grief for me. I
am the Assistant Program Director for 92.5 FOX News and must be able to
remote in if the station goes off the air. That is why I purchased the pad
from you. When an emergency would arise we would drive from parking lot to
parking lot looking for Open Wifi Systems! Ridiculous. I pay nearly
$200.00 a month for a service that does not work and makes me very
frustrated almost daily. I asked if you guys had a phone that gets a
higher level of reception and was told no. I asked if I could get a phone
with an antenna, and was told there is no more of those. I asked for some
of my money back because the service was useless to me and was also told
no! I have made a payment arrangement for Friday. I receive my new phone
on Tuesday. If the new phone is no better I will be leaving and I have no
intention of paying the outstanding balance as Verizon did not meet
contract obligations to me. I will challenge any negative credit reports.
I have a friend that also has a Cabin in Blairsville and he gets G4
Service IN HIS CABIN on his AT&T Service.
This is just a long time with no answers. I rarely stay with a service
that is not living up to expectations or promises, but I don't want you
dinking my credit. It is a Catch 22 you have us all in. I have also had
issues with battery life of under 2 hours on a full charge (I assume
because the radio packet has to transmit at 100% just to reach one of your
tower sites).
Also several recent changes have not worked properly until I call back
several times. Your rep failed to instruct me to reset my phone and I
missed several important calls, one kept our station off the air for more
than 30 minutes, causing me disciplinary action at work, unacceptable.
Verizon has cost me a lot of money and a lot of time. I should get a
rebate or something. When I got the call the other day that you were in
fact extending me a rebate I was excited, you were finally living up to you
end of the bargain. Then I was told no, that was a scam that Verizon did
not warn us about. I was really pissed off yet again!
Another Issue. I went to your Verizon Store last year and the Clerk talked
me into upgrading to a smart phone. He told me that he had worked it so it
would not cost me any more. That Was A LIE! My bill went up more than
$40.00 a month. When I went back the man no longer worked there, but they
could not do anything to reverse or fix it. I had to eat it. Pissed again!
How am I suppose to feel after this kind of experience. All that money and
I get very little in return, while friends on other networks are paying
less and getting much much more. My frustration level has reached it's
breaking point.
We will see what happens Tuesday.. I have sent in several additional
requests including this one for Money Back to compensate me for the
repeated negative experiences, loss of productivity, Loss of pay, trouble
at work, loss of time and repeated frustration that I have experienced.
Let's see if Verizon actually cares about me as a customer and gives me
some of my money back!!!!!
I patiently await your response!
Ian H
Very Dissatisfied Customer
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator
Duplicate of comment published earlier in discussion. Please visit:
https://community.verizonwireless.com/message/1012450#1012450
At least just answer me. Tell me to stand-by. Your working on it. Or
Something. To tell me ." I will look forward to your reply so we can work
to improve your experience." and then delete my response over and over
again is very inappropriate and unacceptable. If you did not want to help
you should not have responded at all! You say "We want you to still be
able to love your wireless experience!".... That is not what it seems
like. Actions speak louder than text! If you truly want to "restore your
confidence in us and help you stay!" then start by addressing me in
private or here in this thread.
Edited for discussion of moderation as required by the Terms of Service.
I ended my contract with Tmobile, to join Verizon I have the home wireless service also, I thought I was getting a good phone Boy was I wrong, I should have never listen to the sales rep about the Windows8 by Nokia 928 it is the worse phone on the market, They are about to send me the same Recert.phone and that's going to be number 4, I am so feed up with this it's making me regret I open an account with Verizon it's a no win situation with them. And then they told me if I wanted another phone I will have to pay full price for one. I'm so sorry i left Tmobile, But after my contract ends I'm out, and the sad thing about this whole situation is I just open the account on 9/11 of this year.
>> Edited to comply with the <<
Message was edited by: Verizon Moderator
ian111, I am glad to see that you were able to get a different phone. I do hope that one works better for you in 33903. What does the coverage map look like for the area near the cabins http://bit.ly/xVecuo? Please keep us posted. From what I can gather, the service works well unless you are at the cabin location? Is that correct? Of course we don't want to see you go, which is why I'm guessing there was an exception made to provide you with a different make/model in hopes that you can get better reception. There are many ways to extend battery life for many of the phones we sell. You can get specifics for your particular device http://bit.ly/yN1P80 (just type in battery and the name of the device you have). Perhaps there was a culprit listed in some of the solutions. You're correct, if the phone is searching for service, it will dwindle down quicker than normal. I want to apologize that the changes made did not work properly for you. This is not the impression we want to leave you with, ian111. If your phone is eligible for a rebate, you can submit it here http://vz.to/YWlJYO. Unfortunately, we are not able to control scams that are out there when it comes to products and services, but we can nip them in the bud by having them reported. http://vz.to/1dCy4sL. Thanks you for letting us know. TamaraH_VZWFollow us on Twitter @VZWSupport
Hi Conpowell, We are so happy to have you join in the Verizon Wireless Family! It's important to have a properly working device. What issues are you having with your device? Have you received the Certified Like New device? Send details.Thanks,PamelaF_VZWTweet us @vzwsupport
I'm also ready to say GOOD BYE Verizon after only ONE WEEK!!! I switched over from Sprint on October 19th and on October 26 I received notification that I had used 6.4 GB on my iPhone and that I was going to reach my 8GB limit. What are you talking about?! This is ridiculous! I'm about to just pay the cancellation fee and go back to Sprint. I never used 6.4GB on Sprint, not even by close! I spend 50 hours a week working and on the weekends use the Wifi on my house. And the fact that Verizon, from what I see, only suggests that you should turn off cell usage is ludicrous to me. I never had to do that with Sprint. Best coverage? Maybe. Good commercials? Sure. Ridiculous in data usage and solutions to customer issues? ABSOLUTELY. Biggest mistake I have ever made.
As long as you have not reached tge 14th. day simply return everything, pay the $35 restocking fee, pay for the calls and data you are billed and your time with verizon is then ended. But don't go over 14 days starting on the day you signed up not just 14 days after the day you signed up or you will be stuck in a contract, pay high prices for service and data overages and get some of the worst customer services than any other provider. Just Google it and read that what I am telling you is correct.
nope, been a customer for 7 years.. phones work in places i travel, often to my surprise..
Hey there MrsA,It pains me to hear that you are thinking of leaving us after only a week. I can assure you made the right choice by switching to VZW and I would like to further investigate your concerns so we can continue our relationship for years to come.Which iPhone do you have? There are a couple of things that could cause your data to increase.One thing I would like you to do is check your outbox of you e-mail to see if there is an e-mail stuck in there. If there is your phone is continuously trying to send it and would be using data.Do you have a pretty stable WiFi connection at home? I would monitor it. You phone could be switching back and forth between WiFi and the VZW network if you are not getting a receiving a solid WiFi connection.If you ever queue up some downloads and exit the WiFi location the downloads will continue to download over the VZW network using data usage. To prevent this from happening you can follow the steps below:1. Go to Settings>General>Cellular>iTunes: This setting impacts the downloading of iTunes Store content. If the customer does not wish to download iTunes content over cellular, they can switch this setting to off.2. Go to Settings>iTunes and App Stores>Use Cellular Data: This setting impacts app downloads and app/content updates. If the customer does not wish to download apps or updates over cellular, they can switch this setting to off.Have you had a chance to review your usage online,http://vz.to/1azuMqH? Does anything jump out to you?Please check the settings I mentioned and continue to monitor your usage. Keep us updated with results.NicholasB_VZWFollow us on Twitter @VZWSupport
