Complaint I filled with the BBB about
My experience with Verizon Wireless
Complaint
Description
I went to the Verizon store on Nov 5th 2013 looking to get
two phones. One new contract and upgrade
an existing line. On Nov 4th I talked to
a customer service rep the night before going to the store. She told me I would be able to buy a new
phone with a contract and be able to forward that phone number to my other phone
in an attempt to not use many minutes on that line. She also told me when I forwarded the phone,
it would have a different ring to let me know which phone was being called. I
talked to a rep in the store Nov 5th trying to buy and set up the phone like
the phone rep said, didn't happen. The
rep in the store said it wasn't possible and he didn't know why the phone rep
misinformed me and gave me other options to get service. I then went outside to call customer service
again about the problem and of course spoke to a new rep. This rep told me what the store rep said was
true so I went with the suggestion of the store rep. Also while talking to the customer service
rep, I asked about any financing plans they had. She told about the edge program and she said
that I could get it. I told her I had an
old unlimited plan and didn't want to give it up. She said I didn't have to give it up to do
the edge plan. I go back into the store
to finish my business with this information.
I got a new phone with a plan.
The next thing was the upgrade.
The rep in store told me I wouldn't be able to get the edge program
without giving up my unlimited data and unlimited hotspot and again he didn't
know why the customer service rep said that.
I was in the store almost 4 hours trying to get those things resolved. Both of the phone reps wasted my time and
money. The customer service reps lied to
me about services and Verizon's policies.
I was given a $50 credit for my trouble.
Desired
Settlement Description
I just wish to let everyone know that customer service reps
for Verizon Wireless lies about services and plans in an attempt to get people
to sign contracts and get phones! I
should've been able to get the upgrade with the financing after all the trouble
and time they cost me.
Better Business Bureau®
Start
With Trust® | Online Complaint System
- BBB.org
- Contact Us
Yourcomplaint has been submittedThank youfor submitting your complaint to us.The BBB thatwill process your complaint is:- BBB Serving New Jersey
- 1262 Whitehorse Hamilton Sq Rd,
Bldg A, Ste 202 - Hamilton, NJ 08690
- Phone: (609)588-0808
- Fax: (609)588-0546
- Email Address:
info@newjersey.bbb.org - Website: www.trenton.bbb.org
You willhear from this BBB soon regarding your complaint. Also go to www.change.org to sign my petition. Enter parnell walker in the search I also thinkyou should get a consumer protection attorney!
