I have been having a problem with a phone return to Verizon. And, based on what I've been reading here, so have a lot of other people. My account has now gone to the accounting department - I can't even get a customer representative (through the 800# & even *611) on the phone. My only options are to make payment arrangements, listen to my last payment, and the hear current account balance again (of course, I can always call back tomorrow when they are open). I even received a text from HTC that said if I don't activate the phone within the next couple of weeks, I will be charged $500!!!!
What has anyone else been able to do to resolve this issue? I have a confirmation from Fed-Ex that the phone was received at the "warehouse', and I have spoken to many customer reps also. I purchased the phone on May 1, received it on May 3, put it in the package with the pre-printed return receipt on May 9, and it was received by Verizon on May 15 (well within the 14 day time period).
I will be calling Verizon AGAIN! Which I shouldn't have to do. I did what I was supposed to do, now why can't Verizon do what they are supposed to do? I too, am having the problems with customer service reps telling me they will put in for an investigation, call me back, remove the late fees, etc., and it doesn't seem to be happening. I have been a long time Verizon user, and I even convinced my company to switch their mobile plan to Verizon. I would hate that this kind of issue would deter me from using Verizon. If this has been ongoing issue (such as these posts indicate), then Verizon needs to step up and fix the problem. They are not the only carrier around!
