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Where/how do you report poor phone service and get action?

We recently moved across town and are having really poor Verizon service in our new neighborhood. Had a meet and greet at the clubhouse, and we found out there are lots of Verizon customers who are experiencing same poor service. I spoke with a representative who assured me the engineers would check out our complaint, but we never heard another word. We are long-time customers but are considering a switch.

If anyone has any ideas of how to get results, please respond.

Tks!

Comments

canyouhearmenowNOT

I feel your frustration. We have been Verizon customers for years and years. Never had any reception problems until about 6 months ago. ALL three of our cell phones to include two iPhone 4 and a Blackberry. I cannot make a call without someone saying that I am breaking up or they cannot hear me. I hop all around the house trying to find the right spot. We finally had to break down and install a land line last month. WE are fed up. Verizon does nothing. They tell you to reset the network, blah, blah, blah. Today, a gal tried to sell me a 249.00 network extender. WHY? Something happened to affect our service and Verizon will not admit it. We live one mile from a Verizon tower. We HAD great service. GRRRRRRRRR. I used to love Verizon and tell all of my friends about the great reception...not anymore.

str8fire

Your best option would be to find out if another carrier has good coverage in your area. If you really want to stay with Verizon you might check with the others in your neighborhood and see if anyone has tried a network extender with any results, but a lot of times they don't provide the type of results that they promise. Verizon doesn't want to lose customers and as you have have already experienced will make disingenuous efforts such as investigations by engineering, promises about network enhancements "some time next year", etc. Even if you raise enough hell with them and they decide that building a new tower in your area makes business sense the process will take a minimum of 6 months to a year. It's not like they won't take your business again if you decide the service meets your needs in the future.

Best of luck

B33

My Suggestion is Call 1-800-922-0204 or *611 option 4 ask to talk to a Agent.. Ask the agent to check on service for the Area you are currently living at since there are several people that having the same issue and your if your for sure there is a Verizon tower in the Area they may be an outage or there working on the Tower..

Hopefully a Call will get it all straiten out for ya..

canyouhearmenowNOT

I have spent hours on the phone with Verizon. I am sick to death of it. WE had great service and then POOF... crap service. Someone in the area says it has something to do with them going 4G...she was a former employee. The people at Verizon say thats nonsense. We have three contracts for phones that we are unable to use in the home. Not sure what we can do.

B33

I can understand the frustration I don't know if pulling the Sim Card in your phone would help or not but it might be worth a try. I would be careful handling it what does removing a Sim do well it re-establishes the phone with the Towers it works like the old *228 send use to do so you might give that a try and see if that works..

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