How do I re-start a device that is stuck on the loading screen?

Question

I recently tried to use the VZW software update assistant to try and update my casio commando 4g lte phone, after it said it was updating for about 20 minutes it told me that the update failed and now the phone wont get past the GzOne Now Loading screen. Please help. This is a work phone and is desperately needed ASAP!

Verizon_Support · Accepted Answer

Hi DavidOwsley,

We want your service working asap. If the phone is still acting up, I'd check out the software update information at http://vz.to/1a0ERM3 and if the phone is not responding, you may want to do a full reset of the phone. Check out how to do a full reset at http://vz.to/1aHebN6 Let us know if you need any further help.

ElizabethE_VZW

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