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employment discount pending for SEVEN WEEKS !

I sent in two employment paystubs since August 12 and still am waiting for a yes or no answer. I emailed the "helpline" twice and was promised a reply within three business days over a week ago. Verizon must be part of the government shutdown and have help as brilliant as our people in DC.

UNACCEPTABLE "customer service" !

Comments

diamondx

08/12/2013

PENDING

Your employment validation submission is currently being processed.

Validate by Paystub

This is from the verizon "check your status" webpage TODAY. In a couple more days it will be 8 WEEKS waiting for reply.

I have another pending from another paystub sent in dated 09/19/13. I sent in another today.

B33

Have you Tried calling customer Service you might give that a try ( 1-800-922-0204 ) or Via Cell *611

diamondx

yes - was talking w/ cs today about another issue and asked about this employer discount issue. She transferred me to a recorded message telling me to go online for more information to submit my paystub. It's just a joke with verizon anymore.

The online chat people are COMPLETELY USELESS -- all they do is tell me to call the same number you referred me to and emails are 100% ignored. "you will receive a reply in 3 -5 days". ..and 2 weeks later --NOTHING.

and the verizon employees in the stores are only there for the sale -- if they don't ring up a sale --they don't care about you at all !

This all started when I walked in to a verizon store in neligh, nebraska to ask how I could apply for the employer discount -- reply was "" I can't help you with that" . what she should of said was the truth " I won't be making a dime from helping you with 2 minutes of my time so get out of my store "

B33

Yea I'v witnessed a bunch of that too! I would go into it more but I would only do it in a "DM" going to far off-topic tend's to get things corrected, so it's best to just Direct Message.. b33

diamondx

update : today 10/11/2013 --8-1/2 WEEKS after sending in my first paystub by mail , a second one in the past 3 weeks and 3 emails in this time with a copy of my paystub attached --I have been given my employer discount once again. The one that they validated was the last I emailed 2 days ago. The first three were still pending a few days ago , so they DID receive them.

so after all this and a discount --I think I'll switch carriers anyway ---there HAS to be better cs with att , sprint, USc.......

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