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Prepaid use in Mexico

I have a prepaid phone I wish to use in Mexico (Lake Chapala area). Others in the area do use Verizon phones (so the coverage is there) and last year I was able to add prepaid time using phone but could not make a call with it. The verizon reps were unable to assist. Anyone have an idea as to what has to happen to get my Samsung Gusto working in Mexico?

Thanks

Comments

Ann154

I don't believe Verizon Wireless prepaid plans work in Mexico. You might have to switch to a postpaid plan and add the Mexico calling feature.

andym1

Verizon_Support

@andym1

Mexico is one of my favorite vacation destinations to visit! I understand how important it is to be able to stay connected while traveling abroad!

We do actually offer international roaming plans and features for our prepaid customers. Please see our Trip Planner for details here: http://bit.ly/OFyn7n. Also, reach out to our Prepaid Customer Service Team to ensure the proper features are in place prior to leaving our service area. They can be reached at toll-free 888-294-6804. Enjoy your stay!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

andym1

hi again AnthonyTa_VZW,

So I called support and was told to enter *228 Option 1 then *228 Option 2 which I did. Phone told me it has successfully updated the programing and roaming so it looked like I was good to go. Got to Mexico and received a note from Verizon that said welcome to Mexico. All sounds great except I still cannot get a call to go through. All I get is a beep beep...

Any other ideas??

Thanks a lot

Andy

Verizon_Support

Hi andym1!

I hope you're enjoying your stay in Mexico! I'm sorry that you're having trouble using your device there. Have you tried to call the number Anthony provided? Because you are outside the US, we are not able to contact you. The number provided can be called from your wireless device or an alternate phone. You can also contact our Global Support Team at 908-559-4899 or 800-711-8300. Thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

andym1

unknown

Prepaid does not offer service outside the domestic United States.

There are calling plans that allow you to reach numbers with reduced rates in participating networks in Mexico, Puerto Rico and Canada but that is when you are actually calling/texting those numbers when you are within the United States.

There is no guarantee of service once you are outside the domestic United States/outside Verizon Wireless coverage and there is no troubleshooting that can be performed for the issue.

Being able to use the service with no interruption outside the U.S. is a postpaid feature not available on Prepaid.

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