I started with the 60 dollar smartphone plan but then decided to switch to the 50 dollar 1gb plan, but it will not switch my account plan, even though the activity log states I have switched my plan and my phone will not work.
Hi Lexi22,Oh No! Let's get your phone working again! I do apologize, we do not have access to Prepaid systems. I would recommend reaching out to our Pre Pay Team directly at 888-294-6804 or you can visit one of our local stores http://bit.ly/3SdsA Thanks, BobbyS_VZWFollow us on Twitter @VZWSupport
Here is the account log stating my plan change, but my phone still states I do not have any funds every time I try to send a text.
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Message was edited by: Verizon Moderator
Let's ensure you're placed on the correct plan. I highly suggest reaching out to our prepay specialist to further assist. 888-294-6804 YosefT_VZWFollow us on Twitter @VZWSupport
