Verizon overage alert system has issues & the minutes useage does not reflect real time minutes used who pays for this fault $$Customer$$ like me.
On October 17th 2013 I received an alert from Verizon that my voice minutes are at 75% of its use. I called Verizon promptly to change my plan & the person at desk was nice, he also said that they will give me a quite a few bonus minutes which perhaps should last me till the end of this billing cycle
I was a happy customer with free bonus minutes added without asking & upgrading my plan, all great !!
Here is what happens following that I get another overage alert the next day. I call up Verizon immediately the support person says that I well below my minutes useage with bonus minutes and I can ignore the overage alerts. Being concerned I ask what if my bill reflects overage I am told to reach out at the end of billing cycle as then system will reflect correct account. At end of billing cycle I get a bill with $183 charged for overage.
On calling back they say that I have exhausted all my minutes and these are legit charges. I tell them the whole story and the answer is the alerts are delayed and unreliable and I should use other means to track minutes.
The question is what other means should I use when even Verizon people cannot tell at a given time whats the correct minute useage an I am asked to wait till the billing cycle ends. Why should I pay $183 dollars more for something that I was on top of by placing repeated calls to Verizon with an intention of upgrading my plan.
A frustrated user,
Sanjay
>Personal info deleted<
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