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What data count is accurate? My Verizon, #data or usage text/email alert?

Hi,

I'm back with Verizon after 2 years with Sprint. With Sprint the three lines never I had (two iphones and a HTC android phone) never exceeded 2gb so I opted for the 2 Gigabyte data plan with verizon. Now I have two iphones and one Galaxy S3. The way the phone are used is about the same....or a little less since now my mom's iphone runs off her wifi when at home. The other two phones run off my home WiFi, plus I typically work at home. The 2nd Iphone is my business cell, so its use is primarily for calls and a few emails.

I monitor the usage ever few days using my verizon and the vz website. Yesterday those counts showed 1.64 total usage. However I received text messages and emails last night saying I used 90% of my limit. This morning I went jogging (and used Pandora). I received another text/email saying I had gone over my data usage. I immediately checked the verizon app and website, and I was not over. There are just two days left in the billing cycle. I checked the my verizon app, my verizon website and #data just now. They all show 1.78, which seems accurate. Also online the last activity logged was less than an hour ago and included data from my jog earlier.

So, how do I know if I'm really over.....or just being suckered into upgrading.? Is the text/email alert accurate? I've read several posts on this forum and others suggesting #data and the vz website are accurate and the texts are bogus. Others claim my verizon show no overage but their bill does.

Any helpful responses will be appreciated!

Comments

Verizon_Support

I can understand the frustration of receiving different information about your data usage Gibb13. We appreciate you doing your part to monitor the usage and we can definitely help with the accurate amount. By dialing #Data on your mobile device, you will see the entire amount of shared data used on your account. The amounts you are viewing on your individual phone may be from your line only. You will need the entire amount used by all your lines which are higher than your individual usage. You should also get this information on via My-Verizon. We can also confirm the amount used if you contact us by dialing *611 or 1-800-922-0204. You can also send us a private message here with your name and number and we can call you to discuss the usage and help with changing your plan. Here is a list of current plans so that you can prevent overages on your bill http://bit.ly/xdDajD .

KInquanaH_VZW

Follow us on Twitter @vzwsupport

unknown

This is my personal opinion so take it for what it is worth.

When Verizon stated 95% of their customers don't use more than 2GB of data, that was a buch of hog wash.

Google the many complaints here and elsewhere where these same 95% are now going over at $15 a GB.

I personally would not trust any data meters other than off your own device. You may be getting slammed for corporate greed and unaccountability since now customers are saying they don't know where all this data is being used from when it was not like that before tiered data.

Good Luck

rcschnoor

Well, with the number of customers Verizon has, if 95% use less than 2 GB that still means ~5 million customers DO use more than 2 GB. That can lead to a LOT of complaints and still have the original statement be true.

Personally, I know 20-30 people who have Verizon accounts and none of them use more than 2 GB/line in a month. While that is not necessarily representative of the entire Verizon population, I don't know that it is NOT representative, either.

unknown

Sounds like one of those Siena polls

All squed and inaccurate. When they do these research things at Verizon.

I use very little just KB not MB but my wife likes her netflix and you tube and tops around 6GB or more.

I keep unlimited mostly for her. I use a load of WiFi.

My T-Mobile phone is unlimited and I use 1 KB last month, I think that was from turning it on. Ha ha

Gibb13

#DATA, My Verizon App, and My Verizon online all show the same shared data usage. Currently I'm at 1.828GB, which ends today. The breakdown is:

My Galaxy 3: 1.058

My Iphone: .182

My mom's Iphone: .587

My question is, why on Friday and Saturday did I receive a slew of text and emails saying that I was 90% of the limit and had exceeded the limit, respectively?

Gibb13

I just downloaded Onavo Count--it is reviewed as a reputable app to accurately track data. I've read a lot of the complaints too--- and numerous come from individuals who haven't changed phones or allegedly usage, just the type of plan---then WHAM once they change from unlimited to a limited data plan, they magically go over.

Of course I don't know if this is true or not; but it's enough to keep my eye on. Otherwise, I'm hoping that the data alerts for overage were sent by mistake, especially since #DATA and My Verizon show me as under my allowance.

unknown

A download app uses data :smileyhappy:

I look at my phones usage counter of which would be more accurate. Occasionally I log into my verizon and look at data usage. Since I am on unlimited it shows nil for me but it showed 2.5 gb for my wifes phone. Now with a bill closing date on the 4th of October that is pretty high, but not so much for her.

I would watch closely the data usage meter since I personally believe its a scam to get those fees for overages.

Also make sure your device only updates over wifi so it does not access cellular data.

If she had authorized access to the wifi at work she would have very small amounts of usage. But government likes to monitor who is accessing the wifi and for how long and where you go. It is better then to just use cellular data.

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