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Overbilling for one month only high call use

I've been a wireless customer for 7+ years and never made than 40-50 calls in a month once or twice. Now I've been spending the last week trying to get through to the Unemployment Department in California and I still can't get closer than giving my SS number and then being told the volume is too high and being hung up on. Is this the final straw in Verizon's total lack of customer service ethics?

Comments

rcschnoor

So if I understand correctly, Verizon has total lack of customer service ethics because they have never once charged you for overages when you did not go over your allowance but when you DID go over you allowance and were charged according to the agreement you have with Verizon, you were charged?

It appears as if Verizon is abiding by the service agreement you have entered into with them and since Verizon chooses to follow that agreement, it has a total lack of customer service ethics.

unknown

This original post had me confused. I see the subject line and it would appear more than normal use. Then in the post its self it states having call connection issues, high volume (sound) which results in the California Unemployment Office hanging up.

I just cannot grasp just what this poster is writing about.

rcschnoor

By high volume, I take that to mean there are a lot of callers trying to get thru to the unemployment office and while waiting for the OP's turn he gets hung up on. I don't take this as a connection issue, but I suppose I could be wrong. Wouldn't be the 1st time.

Verizon_Support

PKS100,

Customer service is our forte! And we can prove it. Are you disputing making these calls? If so, please accept my follow request, follow back, and direct message your name, mobile number, and billing system password (or last four of your social if a password isn't present) so we can research.

EvanO_VZW

Follow us on Twitter @VZWSupport

tikibar1

- You'll not only need to approve their Follow request, but you'll also need to send them a Follow request (in the upper right-hand corner of their page) at that they'll have to approve. Once you both are Following each other, then you can send them a Direct Message.

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