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False Advertising Complaint

I’m sending a complaint to the Attorney General as well as the FCC over blatant false advertising by Verizon Wireless. As a loyal Verizon customer for 13 years, my plan is “grandfathered” with both unlimited calling and unlimited data.

Recently, I received a U.S. Postal and an email offer to upgrade my phone by renewing my existing contract for 2 years. Other than requiring me to renew my existing contract, the advertisements state absolutely nothing about needing to change to a different plan (either phone or data).

Unfortunately, Verizon is refusing to honor their advertised offers saying that I need to change my contract and not let me keep my unlimited data plan. It’s not legal for Verizon to advertise a promotion and then refuse to sell it to me.

This is clearly false advertising, plain and simple. Anyone have a suggestion on who at Verizon should be aware of this?

Comments

flutterfly8497

The unlimited data is not part of your contract. It is part of your plan. Verizon doesn't lock your plan into a contract, that's why you can change it anytime without penalty. So it is not false advertising. Your data plan is simply not part of your contract. Check your customer agreement. You sign a contract to maintain service for 24 months in exchange for a subsidized phone.

SuzyQ

Speedking wrote:
Recently, I received a U.S. Postal and an email offer to upgrade my phone by renewing my existing contract for 2 years. Other than requiring me to renew my existing contract, the advertisements state absolutely nothing about needing to change to a different plan (either phone or data).

You are not "renewing" your contract, but signing a new contract. And, as correctly states, the data is a feature you can add on, the contract is merely to maintain the line of service for 2 years. You can change your minutes, your data, your texting options, and Verizon can also change the options available to you.

Face it, unlimited data is gone, and you will pay for your usage from now on. I, and my 4 kids, and most folks I l know, are fine on 2 GB data. If you use more than that, from this point on, you'll pay a bit more.

kyle57

I too have just filed a false advertising complaint with the FCC. Verizon is advertising a 15% discount to veterans, which is a bait and switch trap. They get you to sign up by saying you will receive 15% off as a veteran. But, when you get the bill and there is no discount, that is when you are told that you have to spend $40.00 on a data plan to receive the 15% off and some plans are not eligible at all. The salesperson knowingly lets you make multiple trips to the store to provide documentation of your veteran status when you will never receive a discount. Shame on Verizon for taking advantage of American veterans while promoting themselves as giving a discount to veterans. Whomever is in charge of Verizon should be punished harshly for preying on Veterans who often are living on a fixed income. When my two year contract is up I will leave Verizon after being a customer for 15 years - I encourage other veterans to do the same.

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