I recently noticed that I was being charged a monthly fee for internet service when I thought I had cancelled the internet service over a year ago. My mistake, I had only placed it on vacation which allows 90 days suspension. Verizon had automatically reactivated the device and began charging my credit card for the service. I totally forgot about the number and was not checking my statements....again my mistake. Once I discovered the billing on my statement I contacted Verizon to find out if I could receive a credit since I had not used the internet device since I cancelled/suspended the number over a year ago. The phone representative was cordial but spoke a company line like one of those talking dolls with a pull chain. To her credit, she did offer me 3 months back credit. Verizon still stood to make a hearty $560 some dollars for a service they did not provide. That amount of dinero stuck in my craw and I wanted to know if Verizon would be sensitive enough to credit the full amount. I am a long time customer, have 2 cell phones and 2 data lines with Verizon wireless. I also use Verizon Communications as my long distance land line provider. The talking doll did elevate my request to the next level talking doll. I got the same answer, no surprise on that one. Verizon Wireless could stand to take few lessons from other leading companies such as Zappos who take customer care seriously. A new business model for Verizon Wireless is desperately needed. In the meantime I will be searching for a customer friendly wireless provider, one that does not think it can charge for services not provided just because it can. Wow, what kind company is Verizon Wireless? >>Comment deleted; please keep it family-friendly<<
Message was edited by: Verizon Moderator
