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What happened to the Backup Assistant website?

A few days ago it was working, and I was able to download all my contacts as a .csv file. Now, when I try to go there I get redirected to a page trying to sell me ringtones or song downloads. This happens whether I enter the url manually, using what shows on the backup assistant phone screen or when I click on the backup assistant link under Tools and Apps.

Comments

Verizon_Support

That's strange doggod42. You're on the right track, so I want to make sure you can manage all your contacts easily. Are you still having trouble accessing the website today? I just visited www.vzw.com/backupassistant and selected "Manager Your Content". After entering in my My Verizon log in information, I was able to see my contacts. If you're having trouble still, try using a different browser or clearing your cache and cookies from your browser's history. Also, Internet Explorer works best with Backup Assistant.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

doggod42

When I clicked your link I did not get a page containing a link for Manage

Your Contacts. What I got was a page trying to get me to buy Backup

Assistant Plus, which I do not want.

When I logged in through my bookmark,

https://login.vzw.com/cdsso/public/controller?action=logout , I did get a

page containing a link for Manage Contacts under My Device. When I clicked

this link I got the following:

We're unable to process your request at this time.Please give it another

try later.

I have tried using Firefox but had a similar problem. I did clear my

cache. I never had this problem before, and I certainly don't want to have

to start using IE8 just for Verizon. Your designers need to make the site

compatible with Chrome, which I have read is now the world's most popular

browser.

On Thu, Oct 31, 2013 at 9:26 AM, Verizon Wireless Customer Support <

Verizon_Support

Let' resolve this doggod42! Login to your My Verizon site as normal here http://bit.ly/xB4iTc >Hover over the My Verizon tab>Select "View All" under the My Device tab>Select Manage contact on the left side of the page and proceed forward. Please share. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

doggod42

My log of what happened:

>> Login to your My Verizon site as normal here http://bit.ly/xB4iTc <<

Did that.

>> Hover over the My Verizon tab>Select "View All" under the My Device tab

<< Got a login popup, logged in. Reached a page with this message:

Restricted Account Access

Why have I reached this page?

Your current role is Account Member. You have reached this page because

you have requested

a function that is restricted to Account Owners and Account Managers ...

I clicked Request Account Manager Status

The page went white. The bar at the bottom of the browser indicated a

bunch of stuff being fetched from here and there. After it was done I was

back to exactly the same page. I did this twice and got the same result.

End of log.

On Sat, Nov 2, 2013 at 10:51 AM, Verizon Wireless Customer Support <

skrien

I can't get the Backup Assistant website to do anything at all. I just received a new phone and have been unable to download my Contacts into it. After two days and many hours on the phone with support, I'm told there are "problems" with BA and they want me to take both phones to the local store to get the Contacts transferred. They said they will reimburse me for the charges since there is no company-owned store in my town. That's all good and I plan to do that next week. In the meantime, since I live in terror of my Contacts list being lost, I want to download it to a csv file and save it to my computer so if the bozo at the store messes up I will have some cover. I should be able to do this on the website with Select All and the Tools button. When I click Select All it puts a check next to each entry, but the Tools button does nothing at all - no drop down menu, just nothing. Likewise if I click the box next to a single name, nothing happens - no check mark appears, just nothing. If I hover on Tools with nothing selected I see a circle-slash that it is not selectable. Is anyone else having these issues?

doggod42

It looks to me like they're now pushing some new "enhanced" or "cloud"

service similar to backup assistant that they're charging money for, so

it's probably not entirely an accident that the original service is "having

problems". My guess is the "problems" will never go away.

Pity. I thought it was an excellent service, and I have no need for any of

the stuff they now want to charge for.

Verizon_Support

skrien, congratulations on your upgrade to a new device! I can help you retrieve those contacts. Which device did you upgrade to? Have you saved your contacts at an e-mail account? Do you still have your previous device?

For more information regarding Backup Assistant, click http://vz.to/WNJMeV When you last logged in, did you check the trash folder to verify if any of your contacts were there?

LasinaH_VZW

Follow us on Twitter @VZWSupport

skrien

Please save your congratulations on my "upgrade" until I have a device I can actually use - i.e. one that has my 400+ Contacts in it. They are all cached at my BA site but I cannot get them into my phone. Meanwhile I tried to port them over from the old to the new device via a micro-sd chip and that resulted in wiping them off the old phone without being able to put them on the new phone. So the BA site is now the ONLY place where they exist. Backup Assistant is supposed to give me peace of mind that my Contacts are safe and protected from loss. It has so far utterly failed to accomplish that prime directive.

You join a long line of Verizon customer support people who think this should be easy but haven't been able to solve it. You can reference trouble ticket number >>removed<<

>>Ticket number removed to comply with the <<

Message was edited by: Verizon Moderator

Verizon_Support

I'm sorry about the contacts you lost skrien. Have you redownloaded the backup assistance app to your phone to get your contacts back? Thanks for the info. I was unable to locate your ticket number. Are you able to send a private message with your name and number. Were you provided with a time frame of when your issue will be resolved?

KinquanaH_VZW

follow us on twitter @vzwsupport

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