The power button on my Droid Razor M stopped working a day or so after the November update. When I hold down the power button and the volume down button, with the phone plugged into the wall charger, the green light comes on after about five or six seconds. When I plug it into the computer and hold down the same two buttons the computer starts playing da da da, da da da da and the green light stays on solid. But it all stops once I release the buttons. What can I do to get my phone back.
I spoke to one of your reps in chat session >Chat reference number removed< back on 11/12/13 and I I talked to Walter at Motorola (incident #>Ticket Number removed<) who can be contacted at >Number removed<. I do not want to lose my text messages (by returning the phone for service or exchange) so I need to know what to do to turn my phone back on.
Help!!!
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