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Very Disappointed

I just became a customer of verizon and the first time I had to call I experienced very bad service. The gentleman I spoke with was rude and short with all his answers. He would not make any payment arrangements on my account nor would he take a payment over the phone. Advised I had to go into a store. I advised him that the store where I live closes at 5 and I cannot make it to the store. He basically said oh well that is the only way you can make a payment. And then hurried me off the phone. I am so disgusted with this inconvience and the way I was treated I am seriously considering switching to another company. My family has verizon and I will definitly let them know how I was treated and they will take their business to another company that knows how to treat its customers. Very frustrated right now.

Comments

unknown

You just started service and you cannot pay your bill? No other cellular company is going to give you free service because you cannot pay.

You have to call financial services and not customer service. In any case dialing #pmt allows you to pay your bill.

I doubt it takes partial payments.

Going to the store is probably the better choice. However if you don't pay by a certain time your service may be suspended or terminated since you are a new customer. Maybe prepaid is for you.

Good Luck

crelin

#pmt allows partial payments, if it's past due however it gives you a lengthy message letting you know that it will not protect your service from being interrupted.

clarissialshields

One, I Can pay my bill. I called because I missed the due date due to being in the hospital. I called to set up a payment. I'm not dumb. I don't expect free service. This post was mainly about customer service. Not because I'm mad Bout not paying my bill. Thank you

Sent from my iPhone

unknown

clarissialshields wrote:
One, I Can pay my bill. I called because I missed the due date due to being in the hospital. I called to set up a payment. I'm not dumb. I don't expect free service. This post was mainly about customer service. Not because I'm mad Bout not paying my bill. Thank you
Sent from my iPhone

That is not the way you wrote it. However I already told you to call Financial Services they can assist. However #pmt

can pay your invoice. Problem solved.

Good Luck

unknown

crelin wrote:
#pmt allows partial payments, if it's past due however it gives you a lengthy message letting you know that it will not protect your service from being interrupted.

Since I have never used that service I was not aware of it. Just that the quick pay code was available.

Thanks for your letting me and others know.

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