I have been a Verizon Customer for many years but for the last 2 months in a row after adding two new devices, they have billed me over $4000. Each time i have spent hours on the phone getting it corrected and each time, it doesn't truly get corrected. I get interrupted by the reps and they keep asking for random payment dollar amounts just to see if they can get money from you for something and they can't truly explain what the charges are for.
They are just trying to get as much money as possible for vague amounts.
I am switching to Sprint and will file complaints with the State Attorney General, the FCC, the Better Business Bureau and anyone else who will listen. They are ridiculous.
As a sign of their greed,, if you try to live chat with them about anything other than sales of a new device, it says "All our agents are busy". There is also no web link for customer service...what does this tell you??
