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SHARED DATA *****...SO DOES CUSTOMER SERVICE

I HAVE BEEN A LOYAL CUSTOMER FOR 16+YRS...WHEN YOU WERE AIRTOUCH...AND I HAVE BRAGGED ABOUT MY VERIZON WIRELESS SUPER HERO LIKE ABILITIES FOR YEARS...BUT THAT STOPS NOW...I'M ASHAMED TO EVEN SAY I HAVE YOU AS A CARRIER...I LIE AND SAY IM WITH T-MOBILE...BOOST...ANYBODY BUT VERIZON...I WAS GRANDFATHERED IN ON DATA...BUT TO ADD MY DAUGHTER FROM A DUMB PHONE TO A SMARTPHONE...IN A MOMENTARY WEAKNESS...I UPGRADED OUR 3 GRANDFATHERED PHONES...SO THAT WE COULD ALL HAVE NEW SHINNIES...ALL THE WHILE TRYING TO STAY WITHIN MY BUDGET OF $300 A MONTH...BOY WHAT A MISTAKE...WE'VE HAD THE PHONES A MONTH NOW...AND HAVE GOTTEN CLOSE TO OUR 12GB DATA...THAT WE HAVE HAD TO UP THE GB TWICE...MY HUSBAND IS AFRAID TO USE HIS PHONE FOR ANYTHING...I AM CHECKING EVERYONE'S USAGE DAILY...MY POOR DAUGHTER HAS HER PHONE ON AIRPLANE MODE...AND MY SON...THE AWAY COLLEGE STUDENT...CAN'T REACH HIS PROFESSORS FOR FEAR OF GOING OVER...NOW I HAVE BEEN TOLD THAT WE SHOULD TURN ON WIFI...WELL NOW THAT EATS AT BATTERY LIFE...PLUS IT SENDS OUT OUR LOCATION TO EVERY CONSPIRACY THEORY SPOT ON THE PLANET...PLUS...WHAT FOR...WE DO NOT LIVE IN MCD'S...STARBUCKS...OR ANY OTHER SPOT THAT HAS FREE WIFI...JUST NOT LOGICAL...I HAVE ADVISED THE FAMILY THAT WHEN AT HOME USE IT...BUT NOW THAT MEANS WE MISS OUT ON MOVIES...RESTAURANT TIME...AND THE EVER FAVORITE MALL SHOPPING TIME...I EVEN CALLED BEFORE THE 30DAYS TO GET MY SERICE RESTORED TO THE OLD PLAN...AND WAS INFORMED THEY NEEDED TO PLACE A TICKET REQUEST...NEVER HEARD BACK...JUST A DANG SHAME VERIZON...AND THE MOMENT I CAN FIND A WAY OUT OF YOUR LIFE...I WILL...I NO LONGER TRAVEL FOR WORK...SO HAVING YOU AS A COMPANION IS NOT LONGER NECESSARY...SO I WILL BE TALKING TO SPRINT...T-MOBILE...BOOST...NET10 TO SEE IF THEY WANNA BE FRIENDS...CAUSE OUR FRIENDSHIP HAS JUST BECOME COMPLICATED...

YOUR USED TO BE LOYAL CUSTOMER YOLANDA

Comments

unknown

Do in haste repent at leisure! Good words to ponder.

However those brand new shiny devices were purchased under a subsidy so you did not want to pay full price for those devices and you were told you would lose unlimited data. How is that Verizons fault?

You secured devices that cost $700+ for $199 or less. That was a good deal. You received value, however if the unlimited was really important you would have either paid full price under the extended payment plan or full price outright.

You had choices but did not use them. I am no verizon fan regarding their tactics in securing customers or the now crummy suppirt services, but I don't blame them for choices I make. They give you the qualifiers and you the customer make the decisions.

Also please stop posting in all caps, it is very difficult to read. And poor form. Thank You.

If under 14 days return everything and go to your old plan and pay full price.

Good Luck

Ann154

Company policies change over the years due to various reasons. It is up to you to decide whether or not those changes are something you can live with or cut your losses and switch to another company.

Verizon_Support

Hello Gtofab - It has been a joy to have your family as part of ours for the last 16 years! We would love for you to stay another 16 ! I am positive that we can continue to offer you the best value. When does your current billing cycle end? How much data were the 3 lines using prior to the addition of a new line? We certainly want you and your family to get the most out of the data plan every month!

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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