Canceling my service

Can anyone tell me how much its gonna be I've been with verizon for almost three years and I'm considering canceling my service but i have no idea how much it is. When i called to ask about canceling Customer service rep didn't really seem interested in keeping my business. Very saddened that i need to switch.

Accepted answers

Ann154

Call customer support at *611 or 1-800-922-0204.

All comments

shutterbug07

When is your contract up?

paot

Customer service at Verizon is a joke, out of 10 people I have talked to maybe 1 who was nice, not really helpful, but nice.

annabug12

i was thinking the same thing, i want to know how much it would be too and my contracts not up until February.

Ann154

Call customer support at *611 or 1-800-922-0204.

Verizon_Support

@joshteets

It saddens me to hear you're thinking of leaving us! I would love the opportunity to try and restore your confidence in our service. What's going on with your wireless device or service that has you thinking of canceling? I would love to help.

How many lines do you currently have with us, and how many are you looking to cancel? Are they still in contract? If so, when is your contract end date? Let me know so I can further assist. Thanks!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

gcatalioti

Hello Everyone. I wanted to share my recent experience with the Verizon community so hopefully the word spreads. On 5 December I purchased a Galaxy Note III from the Verizon Wireless website, enrolling in the Edge program which would allow me to pay monthly for 24 months. The day the package was delivered I had sign for it, brought it into my home, only to find that nothing was in the box besides some papers. I immediately contacted Verizon and Fedex and filed a complaint. Verizon gave me the "run around" (by "run around" I mean revealing that there was nothing they could do for me) for nearly a hour before instructing me to file a claim with the insurance company, which I immediately did. The next day the insurance company advised me that I would not be refund since the phone had never been activated and that I would have to settle this with Verizon. I proceeded to do so and Verizon continued with the "there's nothing we can do for you" line, because it was supposably my resposibility. Finally I was forwarded to my 2nd Supervisor in as many days. After another long discussion the manager assured me that a ticket had been submitted and it would take 7-10 days for the verdict. So on 16 December I called and to check where I stood and the operator told me that everything was settled and whether or not I would like another phone shipped. I politely said, "hell no, i'd much rather go to the store this time." The operator chuckled and said, "ok I will leave a note on your account in case of any issues." I proceeded to the store where…..you guessed it, I ran into issues. The verizon employee told me that I would be unable to purchase any phone. I told the employee the story and they decided to call Verizon. Once I got on the phone with them and told them my story, they replied by telling me that my claim was not processed correctly and another claim would have to be filed. So after traveling 20 minutes, spending a hour at the store, I was back at square one. Overall I have spoken to 7 different operators including 3 supervisors, filed to claims, and traveled to a store for no resolve. I have been very calm and respectful but these people have continued to jerk me around. This is the most unorganized company I have ever dealt with. One supervisor assured me that he would call and follow up but of course he never did. He also told me that any operator could reach me because he left his information. Now I've been promised the same thing my another supervisor of course. Absolutely ridiculous. I have been so stressed but Verizon couldn't care less.

Verizon_Support

Oh no! Why do you want to leave us annabug12? We love being your wireless provider and we are looking forward to many more years to come. May I ask for you to share your questions or concerns as we are eager to assist. I'm confident that we can change your mind and get you to stay a part of our happy wireless family. I'm looking forward to your reply.

ArnettH_VZW
Follow us on Twitter @VZWSupport

Verizon_Support

Sounds like alot has happened in attempts to get that matter taken care of. I would not like to keep addressing the same matter. We stive to get your concerns addressed in the first attempt and I apologize on behalf of Verizon Wireless for the delay. I would like to review your account and get this resolved and address any inconsistencies with our staff.

I am following you, if you could follow me BrianP_VZW and send me a direct message with your mobile number and billing password (or last 4 of your ssn) I'd be happy to review this.

BrianP_VZW

Follow us on Twitter! @VZWSupport

tikibar1

- Once you accept their Follow request (click on the red Actions button at the top of the page; it looks like a check mark), you'll then need to send them a Follow request (in the upper right-hand corner of their profile page) at that they'll have to accept. Once you both are Following each other, then you can send them a Direct Message:

buccinp

$175.00. I'm in the process of cancelling my service and I asked them to waive the cancellation fee because their service is not doing what it is suppose to do. they won't do it! I'm taking the matter further. I refuse to pay when Verizon is the problem! Good luck

buccinp

I don't trust Verizon at all! I have been having problems with my cell service, landline service, internet. I've spendt hours talking to Verizon people and no one has been able to resolve my issures, yet thay will not waive the $175.00 cancellation fee so that I can cancel my service. Worst company I have ever dealt with in my life!

Verizon_Support

Oh no buccinp, We don't want to see you leave. I want to try to help you with your service issues. I want to see what other options that we might have to help with services in your area.

I'm following you, if you could please follow me back (KevinR_VZW) and then send me a direct message we can definitely work together to see what is going on.

I am eager to hear back from you.

KevinR_VZW

Follow us on Twitter @VZWSupport

Ann154

and

sjbatman

I'm with you! With all the options out there now to have "No Contract" cell phone plans you'd think they would be a little more interested in keep their clients.

I have been a very good customer for years with two cell phone account contracts and when I recently decided to add my home computer to the account and was given mis-information on what it would cost.

I was told $40 a month but was NEVER told that it would be taken out of my data usage of my entire plan. After just a few hours on the internet at home I went over my data usage by a lot! Then when I told them I wanted to cancel just the at home service l they informed me they would still charge me the early termination fee.

I'm going to cancel my contracts as soon as they come up!

Sheri (removed)

Soon to be Past Customer

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Verizon_Support

I definitely don't want to lose you sjbatman! Certainly all details should have been provided and I apologize if there was a miscommunication. I would love to view any available options to further assist. Please accept my follow request, follow me and send me a direct message. Thank you.

TominqueBo_VZW

Follow us on Twitter @VZWSupport

sjbatman

I was misled about your at home internet service. I had unlimited internet service with Century Link for $20 a month which I explained to the person I contacted at Verizon but explained I wanted to consolidate my bills and was told that for $30 a month I could get the same thing through Verizon. That was NOT the case. It was combined with my cell phone internet usage and quickly went over the usage amount and started costing more. This is NOT what I signed up for and when I quickly called and told the rep that I was completely misled and wanted to cancel this service they told me there was nothing they could do about the $l75 early termination fee. This is completely unacceptable ESPECIALLY considering that I have been a good, long term customer. I will not pay the termination fee and if you cut off my service and continue to charge me then I will not continue my service with you beyond my contract.

Sincerely,

Sheri L.

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Message was edited by: Admin Moderator