The page that VW offers to its customers when upgrading to a smart phone from a basic phone is designed to fish you in, it's a lie and they know it. They must be making money by doing so. I trusted Verizon, I never thought they would do such a thing as disclosing the fact that additional charges for my equipment existed if my iphone4 was lost or stolen! Regardless of the fact that the first page displaying the different options had all its check marks entered for the option I selected and nothing on that page said anything about additional charges, this problem would never happened had Verizon just placed an * next to the check indicating that additional charges existed. So when I lost my phone yesterday and called Verizon to get a new phone, I was laughed at and that is not a good thing when a company as big as Verizon is providing a service to the public. I was on the phone all day and it was the most unproductive day I have ever experienced dealing with these customer reps and the supervisors were worse, naming one such was (removed) he refused to get me his supervisor. the supervisor before him actually said that I told her things I didn't say, for example, I said that the deductible is in the text way down, but not on the first page where it should be, still I can't say that it was there when I purchased a year ago, but still going on that page today, I would think that there were no additional charges. Having said that, I still wanted to make sure so on the day I purchased, after reading the options, I opened a chat and the person I chatted with verified that the option I selected had no additional charges so I went on with my purchase. Now a year later, I find it to be a lie and the way I was treated yesterday I am rating Verizon on a scale from one to 10 with 10 being the best, Verizon would be a -0! Nathan should be trained and retrained and tell him it's not funny, making fun of a customer is never funny, but I think his co-workers thinks he's a hero for ending the call the way he did! I want Verizon to replace my phone with no charge to me!!
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