Hello,
I need help! I have been trying to resolve this for weeks now. I have called the customer service number a dozen different time trying to be proactive with a billing issue and noone seems to have the ability to reverse the charges nor is there EVER a manger available. So im told that they will have one call me and i never get a call.
The problem is I called in before I took a trip and was told that if I agree to pay $3.99 a month that I would not have to pay $2.89 a minute. I have never had to deal with any of this beofre and i figured i could get what i need on a 5 minute phone call to Verizon rather than digging for a half hour on the website.
well I have learned since that phone call that this is not at all how it works. I have an almost $800 cell phone bill (usually around $150 a month) becuase I used my phone for a week just as I normally would thinking it would only cost me 3.99 a month. Now I need to be creditied these charges. I would never have used my phone if it was expalined to me that i would still have way more charges than the $3.99 a month.
I wasnt upset origianlly when i saw the huge bill because i was for sure it would be resolved and Verizon would understand that it was their customer care representitive that was where the problem originated.
Can someone please provide a corporate contact number or email of someone that can help me? I have called the number provided on the contact page over and over again and keep getting told that someone will call me back (seriously like 3 or 4 different occasions) and no one ever calls me back.
thank you,
Harper
