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6 GB for old unlimited data customers.

Do not have a question, just a comment to Verizon. I upgraded my phone with renewed contract in May when the Galaxy S4 came out. I lost my unlimited data plan with this upgrade. I didn't like this but that was the way it was. I accepted it and took 2GB ($30) with plan to upgrade if I needed to. In the three months since I have went over one time. My wife just upgraded her phone and contract last month with an Iphone 5S. She was given 6 GB at the old unlimited price ($30). Verizon's new policy. I went to my local store and talked with the store mamager and he told me he would see what he could do. He went and checked and came back and said the system would not allow him to change my plan to the 6GB. He said I should call verizon support and explain this to them and he was sure they would change me to the 6GB. That is what I did; after a long "discussion" with a representive telling me that I would have to live with it as there was nothing to be done because the 6GB was put into effect after my upgrade. I then talked to his supervisor who asked that I allow him to look into this and he would call me back with an answer the next day by noon. Well here it is two weeks later and still no call back. Think I was patient enough. I went to my local store again last night and again was told to contact verizon support and he was sure they would upgrade my plan to the same as my wife. I have not called yet but will went I get home tonight. I have no hope that they will do the right thing.

We have had three lines with verizon for 10 years with the unlimited since 2008. My wife uses less than 1GB a month 90% of the time and she has 6GB at the same price as unlimited, while I average 2-4GB and given 2GB at the old price. This does not make sense especially within the same household and spouses. Does verizon not think this would cause problems for them (verizon)? Why would a company (verizon) not upgrade longtime unlimited customers who had very recently had to upgrade and lose their unlimited to the 6GB as a customer loyality measure. Especially in the same household????

My wife and I have already decided to seriously seek other options after this contract if this is the way verizon is going to treat loyal customers. We have done nothing but sing verizon praises to friends and family for years for their coverage and service but now it seems the almight dollar is their main concern; not customers. My son is also on our bill and still has his unlimited and he will be seeking other options when his contract comes up. We would rather stay with verizon but they are not making that possible.

Comments

rcschnoor

A very simple option would be to switch lines with your wife.:smileyhappy:

Yes, it will take a bit of work on your part to notify all of your contacts, but will in the end save you money.

I don't know if I agree, however, that giving you the 6 GB data plan is the "right thing" to do. Yes, it would be good on your pocketbook, but that alone does not make it the "right thing" to do. This option was NOT available when you made your upgrade. It actually was actually not available for at least a couple of months after your transaction. I'm not sure of ANY company which will allow price matching that far away from the transaction.

Good luck.

dimap52

Why would Verizon give you a backdate to a PROMOTIONAL policy that wasn't available at the time you gave up your unlimited plan 6 months prior to it's offering? Yes Verizon is after the all-mighty dollar any way it can get it, even when some of their billing policies are totally malfeasant and unjustified, but they are a corporation after all, whose fiduciary duty is to their fat-cat execs and shareholders, not us customers who pay those 50% quarterly profit margins.

As an earlier poster suggested, switching lines with one of your other 2 plans is an option, though changing numbers might be inconvenient for the parties involved. Another option is the Share Everything Plan. Have you done the math on that putting all 3 lines on it with say a 6 Gig plan and see if you can save money? That would work out to $40x3+$80=$200 a month.

autobuff58

dimap52, thank you for your comment. It was four months between upgrades. My point was that most companys would backdate and update customers to the same plan. Also to be told they would contact me the next day and two weeks later they still have not called back, is this not poor customer service? Promotional or not, it is not a good decision to give something to one customer and not to others for the same service, especially in the same household.

autobuff58

Thank you for your reply, rcschnoor. I have to disagree with you on the "right thing to do". The right thing to do is offer all customers the same choices of services and prices. I do not know if verizon is willing to do anything to help me as they have not called me back as promised. This is a concern also, as it shows how much they want to assist/please customers. Very little it seems. My local store has twice directed me to call customer service and ask for the same plan as my wife. Both times from different people; they have said to call customer service and they would give me the same service and price..

rcschnoor

We will just have to disagree. Good luck.:smileyhappy:

Ann154

This promotional data plan is similar to the double the data promotion from last year. Customers only have access to select the promotional plan while it is available and the line is qualified to be eligible for it. With the double the data deal the requirement was purchasing a 4G LTE smartphone during the promotional period. The current 6 GB "Max" data plan requires the customer upgrading to be coming from an unlimited data plan during this promotion. Those are the terms and conditions of this promotion. You don't qualify because you already forfeited your unlimited data plan when you upgraded earlier this year.

michaeljtimko

Actually, I don't see a reason not to give it to him. If it were my decision, then I would do it as a courtesy.

The simple reality is this customer chose to drop his unlimited data plan. Something Verizon wants us to do. This guy is only guilty of dropping it at the wrong time.

If Verizon did the right, then this customer could look back and say, Verizon treated me alright and possibly buy more handsets.

The old customer service addage is that when you have bad service, the tell your friends and they tell their friends who tell their other friends and so on.

I realize Verizon has 93 million subscribers, but sooner or later negative karma comes and bites you on the butt.

Come on Big Red... cut this guy a break.

Ann154

Verizon Wireless didn't cut others a deal when they were trying get the double the data deal and had purchased their phone outside of the promotional period.

barolo

This should be an incredible chance for Verizon to put a "human face" on their company by accepting requests for the 6 gig replacement from those who have had to give up their Unlimited plan for the privilege of upgrading to a new phone and a renewed contract with THEM. I suspect that most subscribers who conscientiously gave up their Unlimited Plan used less than 6 gig with the majority between 2- 4 gig. So what is the cost of investment for Verizon to approve the upgrade to 6 gig when few will actually use that amount of data? All those who have been left out in the cold with a "bad taste in their mouths" will again be a banner carrier for the big red V.......

Verizon_Support

barolo,

We definitely want you to be on the best plan to fit your needs. We'll be happy to review your options. How many lines do you have? What's your current plan? How long ago did you upgrade?

AdaS_VZW

Follow us on Twitter at @VZWSupport

barolo

Hi Ada,

What a pleasant surprise :smileyhappy:

I didnt expect a reply to my forum thoughts.

My plan is Americas Choice II. I understand that this plan may not be in service any longer. The (removed) line was changed from Unlimited Data to 2gig when the phone was upgraded with a renewed contract.. We really didnt know how much data

she was using or frankly how much data she actually needed. Not being a person who would be doing a lot of downloading or online games (a 70 yr old Senior Citizen) giving up the Unlimited was done without a passing thought. Now with the utilization of "My Verizon" and with your Warning Alert system, it is becoming obvious that 2 gig is not enough, even with the conservation measures put in place. Changing the Unlimited to 2gig was not a good choice for a no cost increase transition to the new phone and contract. I understand now that there was a 6 gig data plan offered for those who were on the Unlimited packages and wanted to forgo the Unlimited Data and transition into a renewed contract. I think that was a generous, equitable trade on Verizon's part for all those who were not into HEAVY data usage, however she seemed to have missed that offer during the period she upgraded her phone.

We upgraded one phone in Sept and the other in Dec 2013.

Thank you, F. (removed)

Private info removed as required by the Verizon Wireless Terms of Service

Message was edited by: Admin Moderator

Ann154

Barolo,

It is generally not a good idea to broadcast your phone number on a public forum for the entire world to see.

veryfrustrated0118

I realize this original post is quite old but the fact remains that nobody is forced to give up their unlimited data. If you want to keep it all you have to do is buy your device without a contract. Originally the 6gb plan was offered ONLY if you had unlimited and went to Edge. If you had unlimited and went 2 year contract you would only get 2gb. They've obviously changed it and made to anyone who had unlimited but why should you get it in the middle of a contract? Sounds like the More Everything plan might be better. That way there is a pool for the whole account instead of paying for way more than one user uses and not enough for another.

Verizon_Support

barolo, it's our pleasure to assist you right here in this forum. Thanks for the details that you've provided. We want to ensure that she has the best plan to fit her data needs. We recommend that you switch to the MORE Everything plan with 4 GB's of data allowance. Click here http://vz.to/1lwOwRQ for more details.

You may log in online at My Verizon http://bit.ly/xB4iTc to change your plan. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

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