Why can I NOT receive text messages from certain phone numbers?

cosmic_kristy

I cannot receive  text messages from two phone numbers, well who knows how many others.   They do not have a 1 in front of their number, they are also verizon  customers, we have both restarted our phones, verizon has reset my text  messaging, we have both deleted our contacts and created a new one.  I  never had problems before with these two clients.  This is really  getting old.  I have had the Galaxy 4s for one month, and nothing but  problems.  I want my IPHONE back.

Verizon_Support

Hey cosmic_kristy,



Let's ensure we can help you fall back in love with your Galaxy S4! I would suggest unregistering your Apple ID from the device. I have provided some insight below;



Step 1 - Go to supportprofile.apple.com/MySupportProfile.do.

Step 2 - Log in with your Apple ID and password.

Step 3 - Select the product you need to de-register (your iPhone, for example).

Step 4 - Click ‘Unregister’.

Step 5 - You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.



**Important info** By unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.



YosefT_VZW

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