What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

ginalewisrn

Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.

  When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!

Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.

I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.

The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.

Best Wishes

unknown

Unfortunately the customer has to tell them firmly that accessories are not required. If as you claim the girl is a minor you never should have sent her to the store in the first place. Believe me I am no fan of the tactics used on the uninformed but I have never had a bad experience at the Verizon corporate stores.

I pick out what I want, I tell them very firmly no to accessories and when they lie  and tell me the warranty on the device is voided if I don't have a protective case and screen protectors I say show me that warranty provision. Needless to say the tune changes to its better if you have these items so you won't have problems receiving the warranty. Because of glass scratches and drops that may occur. Although I understand the warranty is on manufacturer defects etc. and breakage is not covered under the basic warranty (it is under Asurion or other supplement insurance) I simply decline.

Your children should have looked at the receipt, no excuses on not doing so.

Verizons customer services has declined over the last year or so, one of the complaints has been "no call backs" however that should not surprise you since now email service is gone, chat us never available , and the answers you receive from one service person to the next is not even the same answer.

In these situations I would say just find a provider that will be responsive to your needs.

Good Luck