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Early upgrage with only 5 weeks to go on contract

I have been a loyal Verizon customer for many years (10+)and have had up to four lines on my account at one time. My Droid phone is due for an upgrade on March 8, 2014. For the last several months my phone has been acting up. Can't open my email program all the time, missed texts and it takes forever to start up. I called Customer Service today and asked if there was any way I could get an early upgrade and was told that my only options were to get a replacement phone through my insurance or to get a new phone through the Verizon Edge program. I'm not interested in either of these options and am a bit surprised that Verizon can't reward a loyal customer with a small request that isn't going to cost them anything as my contract will still be extended another two years.

Comments

Verizon_Support

NYLuvR,

Thank you for reaching out to us. I would love to be able to see what we can do for you. What Droid device do you have? Have you been able to back up your phone and then tried to do a factory data reset? I am very eager to hear back from you at your ealriest convenience.

KevinR_VZW

Please follow us on Twitter @VZWSupport

NYLuvR

I have a Droid Razr M. I have too much valuable stuff on my phone to risk doing a factory reset and lose something. All I really want is a small perk of getting an upgrade a few weeks early in return for being an extremely loyal customer.

unknown

NYLuvR wrote:
I have a Droid Razr M. I have too much valuable stuff on my phone to risk doing a factory reset and lose something. All I really want is a small perk of getting an upgrade a few weeks early in return for being an extremely loyal customer.

That is not going to happen. However you can hook the device to your computer and transfer your photos, music and documents to a folder you create on your desktop. I do this frequently via USB hook up and I label the folder "Transfer Docs"

you can call it anything you wish, but I find it easier to just name them and number them 1-??

I also take all these saved files and such and burn to CD or DVDs and put them in my computer cabinet.

You can always re download the apps from the Google play store once you login from your device. It is quite easy to do.

Good Luck

jroeder

Not a big deal to early upgrade one customer, especially a loyal customer.

With that said, word gets around. If people find out a customer received an early upgrade, they will also want one and then Verizon will start having to give everyone early upgrades.....which is a big deal.

Also in this day and age, loyalty in non-existant with most big corporations anymore. Which is unfortunate because everybody likes perks every now and again.

Just my 2 cents

Good Luck :smileyhappy:

NYLuvR

Again, not interested in having to do all that extra work. I purchased a phone and it should work properly without me having to do all that. My question is simple, why can't I be given a slightly early upgrade as a reward for being a loyal customer and always paying my bills on time?

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