Hello!
My name is Debra and I have been having some trouble in regards to a 22% discount that I receive from Baptist Health in Richmond for Verizon. I have been given conflicting information from Verizon Customer Service since signing a contract with them to get this discount. I signed up at the beginning of August in the store and selected the 700 minute plan with texting. Before I signed the contract and chose my plan, I asked the sales associate which plans would work with my discount. He told me that any plan I choose will work with the discount from my employer. I signed up and signed the contract with the plan mentioned about and the employee told me that I would receive a text message confirmation stating that my discount was approved. I did receive this text message. When I received my first bill, I was charged the normal plan rate (without the discount included). I went into the store and told them what happened and they changed my amount due to $50.20 and said that they could see the discount on my account and was not sure why the full amount was still showing on my bills. I then received my second bill, and the same thing happened. The same thing then happened again with my third bill. They told me in the store when I went in this second time that everything had been sorted and this shouldn't happen again. This time I called in to speak with someone in Customer Service since it was the third time this had happened and I had already been assured there wouldn't be a problem again. When I called in this time (the third time), I was told that my plan never qualified for the discount. They were very rude and even told me that my bill had never been adjusted (I have the email receipts to prove otherwise, along with my bank statement where it was withdrawn). Now I am stuck in a contract with Verizon, being told that I will be having to pay more than I was told originally and more than I can afford at this time. They were aware that I was signing up because I got this discount and they told me themselves that the discount would apply to the plan I wanted and then signed up for. Below is a chat transcript from a rep at Verizon and is an example of the conflicting information that I have been provided. They are telling me that the plan is on my file and that people sign up with the discount using the same plan I have everyday. They are again asking me to contact customer services, which I do not want to do because they are being extremely rude and not helping me. I would really love for someone to be able to sort this out for me once and for all. I used the case number that I was emailed after I spoke to the last rep on the phone to put in the subject field of this email. I also have saved email receipts showing what I was billed and what the balance was adjusted to and what I paid. I also have screen shots of the chat below as an example of what I have been told. I have been very upset over this and being called a "liar" and receiving different information from everyone I speak with. I feel like I was mislead so that I would sign up with this service and now am being told I would have to pay a huge cancellation fee to get out of the contract when the wrong has been done by Verizon. Please help me if you can or give me some advice on what to do!
Debra
Private info and chat transcript removed as required by the Terms of Service.
Message was edited by: Admin Moderator
