Avoid Motorola for your own sake:
I've been a loyal Verizon customer for nearly two decades. After a few years with my last Droid, a Verizon representative convinces me to upgrade to a new phone at a nominal price.
My brand new Motorola phone scalds me when it has an internal melt down. I'm promised a replacement phone (of the same hazardous model) by customer support at Motorola. Two weeks later—and more than an hour talking to different Motorola support personnel—I call customer support to ask where my replacement phone is and I'm told I need to mail in the fried phone in order to get my replacement. —Two weeks so far out of work or cel phone access.
When will you people actually perform "customer service?"
My first communication with Motorola was to ask for a different phone, even an older model, as I thought this one was hazardous. After being passed up the chain of command, management's response was, "Do you have a doctor's report?" No, I wasn't disfigured permanently and I was on a business trip. Her response was, "Well, I can replace it with the same model. I said, The same dangerous model? Yes. "Can I get a refund?" "Do you have insurance on the phone?" "No, it was less than a week old!" "—Sorry, that is our policy." Verizon reiterated Motorola's policy as being inviolable. I am still without a cel phone. Waiting.
